Participate in IT Product/Solution release planning based on business priorities.
Enhanced operational efficiency with thorough analysis of existing procedures and strategic modifications.
Streamlined business processes by identifying inefficiencies and implementing targeted improvements.
Improved overall productivity, implementing innovative solutions to automate manual tasks.
Create and maintain Standard Operational Practice documents to make sure proper process execution.
Cooperate with Product Leaders & Operations & Application development teams to deliver committed products functionalities from Global Fusion Platform.
Spearheaded root cause analyses for recurring issues, devising long-term strategies to prevent recurrence effectively.
Team Leader / Team Supervisor
Nielsen IQ
10.2018 - 05.2021
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Optimized resource allocation to maximize overall team output while minimizing costs.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Supervised ongoing daily production phases. Address production platform escalations and participating in resolution.
Data Processing Specialist
Nielsen IQ
06.2017 - 09.2018
Manage the process exection for multiple countries based
Identified issues, analyzed information and provided solutions to problems
Kept optimal quality levels to prevent critical errors and support team performance targets.