Marharyta Chernylevska

• Manage orders, emails, and calls across 12 countries, ensuring accuracy, compliance, and high customer satisfaction.
• Establishes trust.
• Assists customers with solving problems.
• Reports common product and service complaints
• Records complaints and redirect to the proper department.

Claims Service Specialist:

• Serve as main contact for customers filing insurance claims.
• Answer questions, review policies, and guide claim submissions.
• Coordinate with warehouses and carriers for claim processing.
• Process compensations, refunds, and required claim documents.
• Support supervisors with report preparation.

• Answers incoming calls and emails from customers
• Establishes trust
• Assists customers with solving problems
• Reports common product and service complaints
• Helps customers make use of different features
• Records complaints and feedback

• Receiving and checking deliveries to ensure that the correct amount and type of stock is delivered
• Signing delivery notes upon receipt of shipments
• Heeding notes about appropriate procedures for handling stock, particularly when fragile
• Unpacking items and arranging these on shelves, if needed
• Preparing our clients' orders by gathering and loading stock
• Ensuring that the facility remains clean, sanitary, and well-organized
• Reporting all breakages and spills
• Offering assistance to other staff in the department during lulls in your day
• Reviewing, preparing, and routing purchase orders

• Greet and welcome guests
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations
• Keep updated records of office expenses and costs
• Accept payments
• Make invoices