Maria Bohdan
Warsaw,Poland
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Office cleaner
Ever
Warsaw, Poland
11.2022 - 09.2023
- Providing cleanliness on desks, toilets, massage rooms, changing rooms, kitchens.
- Vacuuming of carpeting and cleaning of floors.
- Cleaning of conference rooms after events.
- Cleaning and removing dishes from office to kitchen.
- Sorting and collecting garbage.
Customer service specialist
Insurance company Kentavr
Minsk, Belarus
05.2021 - 07.2022
- Working with special software for customer service, receiving requests from the website and messengers, as well as by phone and email.
- Advising clients on content of insurance programs, arguing justifications for granting and refusing medical care.
- Conflict management for stressed and anxious clients.
- Maintaining customer trust even in face of technical problems.
- Training and customer support during implementation of a new application tool (chatbot).
- Maintaining chronological order of received medical documents and appeals from clients.
- Registration of clients for medical appointments and examinations in cooperation with medical institutions throughout country.
- Participating in team meetings and solving problems together.
Customer service specialist
SYNLAB medical laboratory
Minsk, Belarus
10.2019 - 11.2020
- Working with cash register and fiscal register.
- Working with personal data and medical documents of clients, maintaining the client's history. Appointment of patients to doctors.
- Cooperation with insurance companies.
- Using customer relationship management software.
- Re-registration of orders (laboratory materials brought from other cities).
- Handling telephone, email and social queries. Conflict mitigation.
- Helping clients make informed decisions by providing detailed information about medical services.
- Consultations on analyses, the issuance of results.
Visual merchandiser
Grocery store
Minsk , Belarus
03.2019 - 08.2019
- Customer consultation on polite script. Presentation of goods.
- Maintaining a clean and organized shop environment, ensuring optimal shopping conditions.
- Training of junior employees in visual merchandising techniques, improving team productivity.
Education
General secondary education -
Belarusian State Medical University
Minsk, Belarus 09.2017 - 02.2019
Polish language course -
University Of Łódź
Łódź, Poland 10.2023 - 06.2024
Skills
- Empathy and compassion
- Product demonstration
- Using CRM software
- Methods of consultation
- Attention to details
- Written and verbal communication
- Negotiations and conditions
- Using of assistive technologies
Languages
Polish
Elementary
English
Elementary
Russian
Native
Affiliations
- Visiting contemporary art exhibitions and music concerts. Music direction. Technology, artificial intelligence.
Personalization
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Timeline
Polish language course -
University Of Łódź
10.2023 - 06.2024
Office cleaner
Ever
11.2022 - 09.2023
Customer service specialist
Insurance company Kentavr
05.2021 - 07.2022
Customer service specialist
SYNLAB medical laboratory
10.2019 - 11.2020
Visual merchandiser
Grocery store
03.2019 - 08.2019
General secondary education -
Belarusian State Medical University
09.2017 - 02.2019