Overview
Work history
Education
Skills
Languages
Affiliations
Personalization
Timeline
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Maria Bohdan

Maria Bohdan

Warsaw,Poland

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work history

Office cleaner

Ever
Warsaw, Poland
11.2022 - 09.2023
  • Providing cleanliness on desks, toilets, massage rooms, changing rooms, kitchens.
  • Vacuuming of carpeting and cleaning of floors.
  • Cleaning of conference rooms after events.
  • Cleaning and removing dishes from office to kitchen.
  • Sorting and collecting garbage.

Customer service specialist

Insurance company Kentavr
Minsk, Belarus
05.2021 - 07.2022
  • Working with special software for customer service, receiving requests from the website and messengers, as well as by phone and email.
  • Advising clients on content of insurance programs, arguing justifications for granting and refusing medical care.
  • Conflict management for stressed and anxious clients.
  • Maintaining customer trust even in face of technical problems.
  • Training and customer support during implementation of a new application tool (chatbot).
  • Maintaining chronological order of received medical documents and appeals from clients.
  • Registration of clients for medical appointments and examinations in cooperation with medical institutions throughout country.
  • Participating in team meetings and solving problems together.

Customer service specialist

SYNLAB medical laboratory
Minsk, Belarus
10.2019 - 11.2020
  • Working with cash register and fiscal register.
  • Working with personal data and medical documents of clients, maintaining the client's history. Appointment of patients to doctors.
  • Cooperation with insurance companies.
  • Using customer relationship management software.
  • Re-registration of orders (laboratory materials brought from other cities).
  • Handling telephone, email and social queries. Conflict mitigation.
  • Helping clients make informed decisions by providing detailed information about medical services.
  • Consultations on analyses, the issuance of results.

Visual merchandiser

Grocery store
Minsk , Belarus
03.2019 - 08.2019
  • Customer consultation on polite script. Presentation of goods.
  • Maintaining a clean and organized shop environment, ensuring optimal shopping conditions.
  • Training of junior employees in visual merchandising techniques, improving team productivity.

Education

General secondary education -

Belarusian State Medical University
Minsk, Belarus
09.2017 - 02.2019

Polish language course -

University Of Łódź
Łódź, Poland
10.2023 - 06.2024

Skills

  • Empathy and compassion
  • Product demonstration
  • Using CRM software
  • Methods of consultation
  • Attention to details
  • Written and verbal communication
  • Negotiations and conditions
  • Using of assistive technologies

Languages

Polish
Elementary
English
Elementary
Russian
Native

Affiliations

  • Visiting contemporary art exhibitions and music concerts. Music direction. Technology, artificial intelligence.

Personalization

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Timeline

Polish language course -

University Of Łódź
10.2023 - 06.2024

Office cleaner

Ever
11.2022 - 09.2023

Customer service specialist

Insurance company Kentavr
05.2021 - 07.2022

Customer service specialist

SYNLAB medical laboratory
10.2019 - 11.2020

Visual merchandiser

Grocery store
03.2019 - 08.2019

General secondary education -

Belarusian State Medical University
09.2017 - 02.2019

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Maria Bohdan