Maria Brożyna
Brzeg Dolny
Summary
Motivated sales representative with 5 years of experience in promoting sales and customer loyalty through individual service. Imaginative expert in learning about customer needs, guiding to desirable goods and up-selling to meet sales quotas. Committed to strengthening customer experience with positivity and professionalism in responding to inquiries and handling sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Weiser Hotel
08.2019 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Shop Assistant
"Anita" vintage clothes shop
06.2016 - 09.2019
- Completed daily tasks accurately and on-time to support shop needs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Student Office Worker
Stratega
06.2015 - 10.2015
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated with various departments to complete assigned tasks.
Education
Bachelor of Arts - Protection of Material Heritage
Uniwersytet Wrocławski
Wrocław09.2019
Skills
- Mail handling
- Call transfers
- Microsoft Office
- Customer service
Languages
Polish
Native language
English
Upper intermediate
B2
Spanish
Elementary
A2
Certification
- Effective sales techniques, We do.hotels - 03.2020
Timeline
Receptionist
Weiser Hotel
08.2019 - 09.2021
Shop Assistant
"Anita" vintage clothes shop
06.2016 - 09.2019
Student Office Worker
Stratega
06.2015 - 10.2015
Bachelor of Arts - Protection of Material Heritage
Uniwersytet Wrocławski
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