Maria Kania-Hejka
Legionowo
Summary
Working as both a conservator and a claims handler, I have the opportunity to use your analytical skills and orientation on
details. Accuracy and patience, also in contacts with people, are mine second name.
Overview
16
16
years of professional experience
Work History
Claims Handler Specialist
DSV International Shared Services Sp. Z O.o.
2020.01 - Current
- Handling claims regarding road&air transport, including food products.
- Effectively communication with clients throughout the entire claims process, ensuring transparency and understanding at each stage.
- Preparation of documentation for complaints beyond
FFL policy. - Developing of VIP customer service manuals and reports
regarding the status of client's affairs, - Training of new employees.
Junior Claims Handler
DSV International Shared Services Sp. Z O.o.
2019.01 - 2019.12
- - Claims handling for road transport Sweden (domestic and
international). - Collaboration with other departments to ensure accurate information sharing, resulting in improved case handling accuracy.
- Checking documentation for validity of submitted claims.
- Determining the liable party and contacting the responsible entity (terminals/subcontractors).
- Negotiations in order to reduce the claim amount.
- Training of trainees.
Trainee
DSV International Shared Services Sp. Z O.o.
2018.10 - 2018.12
- Preparation of documentation for claims handlers (searching, analyzing and sharing documents related with a claim).
- Payment of compensation (low claim amounts) and
preparation of financial documents. - Ongoing support for the claims handling team (corrections of
incorrectly issued financial documents, assigning cases to appropriate claims adjuster).
Conservator of Fine Arts
Self-employment
2007.10 - 2018.09
- Conservation of works of art.
- Preparing conservation documentations and offers tenders.
- Development of conservation work programs.
- Managing a team of subcontractors.
Education
Master of Arts - Conservation And Renovation of Fine Arts
Academy of Fine Arts
Warsaw, Poland11.2010
Skills
- Claims Processing
- Claims Investigation
- Analytical Thinking
- Fraud Detection
- Decision Making
- Customer Service
- Teamwork Abilities
- Focusing on Detail
Languages
English
Professional Working
Swedish
Full Professional
clause
I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Timeline
Claims Handler Specialist
DSV International Shared Services Sp. Z O.o.
2020.01 - Current
Junior Claims Handler
DSV International Shared Services Sp. Z O.o.
2019.01 - 2019.12
Trainee
DSV International Shared Services Sp. Z O.o.
2018.10 - 2018.12
Conservator of Fine Arts
Self-employment
2007.10 - 2018.09
Master of Arts - Conservation And Renovation of Fine Arts
Academy of Fine Arts
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