Maria Karkut
Cracow
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Motivated and experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
CONTACT SALES
Cracow
03.2019 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Administrative Assistant
DKEXPERT REAL ESTATE
Cracow
06.2018 - 02.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Organized weekly staff meetings and logged minutes for corporate records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Front Desk Receptionist
Crown Piast Hotel
Cracow
09.2017 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Office Assistant
Metrohouse Real Estate
Cracow
08.2013 - 08.2017
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Verified accuracy of business records by consistently updating customer information.
- Arranged rapid office equipment repair and maintenance with vendors.
- Drafted common document templates for use by executives and employees.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Specialist
Tele- Sales
Cracow
07.2012 - 07.2013
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Education
Administration Technician
Cosinus Post Secondary School
Cracow 04.2018
Social Wiek
Highschool
Cracow 03.2005
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Self-Motivated
- MS Office
- Data Entry
- Attention to Detail
- Problem-Solving
- Good Telephone Etiquette
- Written Communication
- Interpersonal Communication
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Bilingual or Proficient (C2)
Polish
Bilingual or Proficient (C2)
Timeline
Customer Service Specialist
CONTACT SALES
03.2019 - Current
Administrative Assistant
DKEXPERT REAL ESTATE
06.2018 - 02.2019
Front Desk Receptionist
Crown Piast Hotel
09.2017 - 04.2018
Office Assistant
Metrohouse Real Estate
08.2013 - 08.2017
Customer Service Specialist
Tele- Sales
07.2012 - 07.2013
Administration Technician
Cosinus Post Secondary School
Social Wiek
Highschool
Similar Profiles
Debora FloresDebora Flores
Contact Center Representative II - Sensitive Profile at Bank Sales and Service Contact CenterContact Center Representative II - Sensitive Profile at Bank Sales and Service Contact Center
Maciej StolarskiMaciej Stolarski
Customer Service Specialist at Sales and Service Contact CenterCustomer Service Specialist at Sales and Service Contact Center
Jaytee MacabascoJaytee Macabasco
Customer Service Representative at EPerformax Contact Centers & BPOCustomer Service Representative at EPerformax Contact Centers & BPO
Beata GajeckaBeata Gajecka
Procurement Specialist at Hitachi Energy Services Ltd.Procurement Specialist at Hitachi Energy Services Ltd.
Oksana ShevchukOksana Shevchuk
Team Leader at CognizantTeam Leader at Cognizant