Maria Nunez Martinez de Velasco
Bydgoszcz,Poland
Summary
A highly organised and meticulous professional with a strong foundation in IT skills and Microsoft Office Suite. Demonstrates exceptional empathy deployment and cultural awareness, enhancing customer relations and call handling efficiency. Skilled in stress management, time-management, and efficient appointment booking, aiming to leverage these competencies to excel in roles requiring interpersonal relations and word processing expertise.
Offering strong analytical and problem-solving skills with keen attention to detail. Knowledgeable about basic technical procedures and enthusiastic about continuous learning. Ready to use and develop communication, teamwork, and technical skills.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Core IS Technician level 1
NATO
Bydgoszcz
2019.08 - Current
- Kept records of maintenance and repair work.
- Tested and evaluated equipment performance to determine maintenance needs.
- Worked with internal teams to provide technical support and guidance on company equipment.
- Prepared detailed reports post inspection, facilitated informed decision making.
- Addressed technical support requests and completed effective resolutions within given timeframes.
- Collaborated with engineers, technicians and maintenance personnel to complete projects.
- Diagnosed and resolved software and hardware faults and reported on root causes.
- Adjusted equipment to enhance performance and meet requirements.
- Contributed to team targets by providing support during high-priority projects.
- Addressed faulty systems and worked with clients to resolve installation and repair challenges.
- Worked within all specifications and requirements to complete high-quality technical projects.
Military navy
Ministry of Spanish Defense
Madrid, Spain
2019.04 - Current
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Successfully maintained clean driving licence and access to reliable transportation.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Wrote reports outlining project progress and results.
- Operated machinery to achieve targets while following regulations.
- Stayed current on processes and procedures to offer relevant assistance.
- Displayed energy and enthusiasm in fast-paced environment.
- Oversaw daily operations to achieve high productivity levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Hydrographic Technician
Spanish Navy
San Fernando, Cadiz, Spain, Spain
2013.03 - 2019.07
- Identified potential issues through meticulous evaluation of technical specifications and blueprints, prevented costly repairs.
- Evaluated equipment operation to identify systemic performance problems.
- Conducted equipment inspections and safety checks to verify proper functionality.
- Maintained a clean working environment, upheld compliance with health and safety regulations.
- Applied practical solutions to address recurring system issues, boosted productivity levels considerably.
- Performed technical troubleshooting to detect and resolve complex issues.
- Followed preventive maintenance schedule and updated documentation to show completed work.
- Prepared detailed reports post inspection, facilitated informed decision making.
- Worked with internal teams to provide technical support and guidance on company equipment.
- Trained junior staff on operational procedures and safety protocols, fostered skill development.
- Kept records of maintenance and repair work.
- Coordinated closely with wider team members for successful completion of tasks within deadlines.
- Successfully delivered on tasks within tight deadlines.
- Developed plans and strategies to promote continuous improvement.
- Reduced vulnerabilities with consistent reviews of network security.
- Collaborated with engineers, technicians and maintenance personnel to complete projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed duties to deliver on targets with accuracy and efficiency.
Receptionist
Dutill & Caldevilla abogados
Madrid, Spain
2008.10 - 2009.04
- Wrote professional letters, memos and emails for internal and external business communication.
- Handled appointment scheduling to ensure smooth daily operations.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate logs of visitor entries for security purposes.
- Kept reception area clean and organised to uphold professional office reputation.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Represented company and promoted brand with exceptional service and presentation.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Answered numerous number of telephone calls per day, compiling detailed notes and promptly forwarding as required.
Receptionist
Grupo Seguriber (Cemex)
Madrid, Spain
2008.01 - 2008.10
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Acted as first point of contact for wide range of personnel.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Managed phone calls, resulting in effective communication flow within the company.
Education
Bachelor of Tourism. Related to business admin. - Business administration
UNED
Spain 2013.10 - 2021.10
Master of Business Administration - Economics and business
UOC
Spain 2023.03 - 2025.01
Skills
- IT skills
- Empathy deployment
- Meticulous and organised
- Stress management
- Cultural awareness
- Call handling
- Customer relations
- Interpersonal relations
- Microsoft Office Suite
- Word processing
- Efficient appointment booking
- Time-management
Languages
English
Advanced (C1)
Spanish
Native
Certification
Network Configuration and Troubleshooting Training
Modern Desktop Administrator Part 1
Modern Desktop Administrator Part 2
Windows 10 (MD-100)
Managing MDT client deployments in a Microsoft Windows Server Enviroment
ELEMENTAL HYDROGRAPHY
HYDROGRAPHY AND CARTOGRAPHY
Timeline
Master of Business Administration - Economics and business
UOC
2023.03 - 2025.01
Core IS Technician level 1
NATO
2019.08 - Current
Military navy
Ministry of Spanish Defense
2019.04 - Current
Bachelor of Tourism. Related to business admin. - Business administration
UNED
2013.10 - 2021.10
Hydrographic Technician
Spanish Navy
2013.03 - 2019.07
Receptionist
Dutill & Caldevilla abogados
2008.10 - 2009.04
Receptionist
Grupo Seguriber (Cemex)
2008.01 - 2008.10