Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Projects
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Timeline
Generic
Maria Szymańska-Pałka

Maria Szymańska-Pałka

Świdnica,02

Summary

Over 2 years I have been working as a market development specialist in a large company. On a daily basis, I deal with everything related to improving and expanding the market in Greece and Cyprus. Thanks to my work and initiative, the Greek market was created from scratch and resulted in an expanded list of business partners and more orders in Greece and then Cyprus. In your company, I would like to take on new challenges, develop acquired and gain more skills.

Overview

5
5
years of professional experience

Work History

Market Development Specialist

Prouve Sp. Z.o.o.
09.2023 - 12.2023
  • translation of documents from English and Polish to Greek
  • organizing and conducting webinars and trainings on products
  • support of foreign business clients of the company
  • active participation and cooperation on projects

Market Development Specialist

FM World Sp. Z.o.o.
06.2021 - 09.2023
  • Managing effectively e-commerce platforms in Greek to promote and sell FM World products;
  • Planning and implementing activities such as sales promotions;
  • Development and management of effective relationship with business partners through conduction of regular meetings;
  • Responding to customer enquiries and complaints, assisting customers
  • Translation of documents from English or Polish to Greek

Customer Support Officer

HSBC UK- Personal & Online Banking
03.2020 - 06.2021
  • Effective and constructive cooperation with Business Partner;
  • Process requests and update data in the database;
  • Providing support for other employees and departments in problem solving- answering queries from other departments

Client Support Specialist

E-obuwie.pl
02.2019 - 03.2020
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls;
  • Ensured basic needs are being met, providing navigation assistance for various benefits and available services;
  • Interacted with team members across departments to research and resolve customer issues;
  • Translated articles provided to the company's website

Client Advisor

Santander Bank Polska S. A.
07.2018 - 02.2019
  • Assisted customers in depositing and withdrawing cash; Informed and suggested new banking products to customers;
  • Opened new accounts according to laid down rules and guidelines;
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities;
  • Asked appropriate open-ended questions to discover prospects' needs and requirements

Education

HIGHSCHOOL IN ATHENS
06.2013

Skills

  • Public presentations
  • Knowledge of MS Office
  • Ability to multitask
  • Effective communication with teams and customers
  • Maintaining long-term, positive relationships with customers
  • Commitment and independence in carrying out tasks
  • Resistance to work under high time pressure
  • Ability to quickly search for information
  • Ability to learn quickly

Languages

English
Upper intermediate
B2
Greek
Proficient
C2

Personal Information

  • Hobbies: books, painting, cooking

Projects

04/2016-06/2018, Editor

- Student Radio-Radio17 

  • Reading and writing new,
  • Conducting training in reading and writing information services,
  • Recruitment

09/2016-11/2016, Assistant

- RMF FM

  • Phone and mail contact with listeners,
  • Recording statements of listeners,
  • Helping to create the current radio program
  • 03/201-01/2017, Organizator

-Member of the student government

  • Coordinator of project,
  • Responsible for PR and marketing,
  • Mail contact with interested parties

04/2020-04/2020, Translator

-Event- Meeting Of Democratic Schools

  • Public translation of a live speech (from Greek to polish) during an event organized by teachers of democratic schools

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I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Timeline

Market Development Specialist

Prouve Sp. Z.o.o.
09.2023 - 12.2023

Market Development Specialist

FM World Sp. Z.o.o.
06.2021 - 09.2023

Customer Support Officer

HSBC UK- Personal & Online Banking
03.2020 - 06.2021

Client Support Specialist

E-obuwie.pl
02.2019 - 03.2020

Client Advisor

Santander Bank Polska S. A.
07.2018 - 02.2019

HIGHSCHOOL IN ATHENS
Maria Szymańska-Pałka