Hi, I’m
Maria Wysocka
Szczecin
Summary
+1 year’ experience in project management, +2 years’ experience in training area, +2 years ‘ experience in IT sector, +10 years’ experience in various customer service roles.
Participating in several projects, also as a conversion track lead managing 3 people team.
High communication and problem-solving skills were confirmed while:
1. Taking over care of the most demanding customer (KPIs from 3,5 raised to 4,6 out of 5 points scale, in 3 months)
2. Creating from scratch communication model with stakeholders, which reduced number of emails by approx. 30%.
Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
years of professional experience
5
years of post-secondary education
3
Languages
Work History
Demant Business Services Sp. z o.o
IT Business Consultant
02.2022 - Current
Job overview
1. Training specialist in Google Project (08.2022-till now)
- planning training strategy for pilot country (USA) and internal users,
- creating training materials for different advance levels (both written and videos),m
- managing user tests and accesses to new reporting platform.
2. Conversion (Data Migration) Track Lead in French Project (02.2002-08.2022)
- acting as business partner for the stakeholders, by collecting requirements, defining goals. Also by keeping them informed, communicating data points and resolving challenges at pace,
- work within and across organizations to execute client specific needs and identify / develop new opportunities,
- creating communication bridge between business and developers,
- collecting and analyzing data,
- managing the team of 3 developers.
Demant Business Services Sp. z o.o
Application Support Consultant
06.2021 - 01.2022
Job overview
- 3rd line support worldwide, according to ITIL framework in area of reporting,
- designing & testing solutions in area of Sales and Marketing reporting,
- assistance in building Power BI reports, close cooperation with PBI developers,
- application used: Microsoft 365 CRM, Point of Sales (POS), Microsoft Dynamix AX,
- working in Scrum.
Sagra Technology Sp. z o.o
System Integration Consultant
01.2021 - 06.2021
Job overview
- managing IT system integration projects (analysis, processes & software functionality consulting, providing technical support),
- monitoring system components and solving encountered issues.
DGS Poland Sp. z o.o
Senior Customer Service Specialist
06.2017 - 12.2021
Job overview
- close cooperation with project groups (including NPI, SPM) aiming at improving current processes, - participating in phase-out processes and assigning priorities based on inventory analysis (Power BI)
- Customer Service Specialist daily duties.
DGS Poland Sp. z o.o
Customer Service Specialist
05.2015 - 05.2017
Job overview
- building long-term relationships with business partners worldwide,
- handling sales and service orders by coordinating production and distribution center activities and checking compatibility with SLA’s,
- analyzing and reporting KPIs in Power BI,
- onboarding and training new hires.
Additional role: Brand Coach, 01.2016 – 09.2017:
- participation in Release Conferences and products trainings in Denmark,
- organizing and conducting product trainings for different Departments.
Nowa Itaka Spółka z o.o
Travel Agent
10.2013 - 05.2015
Job overview
- direct customer service (direct, phone, e-mail),
- product presentation and active sales by using cross-selling & upselling.
Self-employeed
Wind turbine environmental expertise
10.2010 - 09.2013
Job overview
- creating dashboards and reports based on data analyzes.
University of Szczecin
PhD
10.2009 - 09.2010
Job overview
- providing lectures and tutorial courses for students,
- scientific activity.
Education
Kozminski UniversityWarsaw
Postgraduate from Project Management
10.2020 - 10.2021
University of WrocławWrocław
Master of Science from Geography
10.2007 - 09.2009
University of Physical EducationWrocław
Master of Science from Tourism And Recreation
10.2007 - 06.2009
Skills
- Communication skills
- Problem-solving skills
- Analytical thinking
- Time management skills
- Building B2B & B2C relations
- Teamwork
- Trainings conducting
- Jira
- Microsoft Dynamics 365
- Power BI
- MRP/ERP (Microsoft Dynamics AX,QAD)
- Training Manuals and Materials
Languages
Polish
Native language
English
Advanced
C1
Spanish
Upper intermediate
B2
Certification
- Google Cloud & Looker certifications
- First Certificate in English
- Diploma de Español DELE 2.
Timeline
IT Business Consultant
Demant Business Services Sp. z o.o
02.2022 - Current
Application Support Consultant
Demant Business Services Sp. z o.o
06.2021 - 01.2022
System Integration Consultant
Sagra Technology Sp. z o.o
01.2021 - 06.2021
Kozminski University
Postgraduate from Project Management
10.2020 - 10.2021
Senior Customer Service Specialist
DGS Poland Sp. z o.o
06.2017 - 12.2021
Customer Service Specialist
DGS Poland Sp. z o.o
05.2015 - 05.2017
Travel Agent
Nowa Itaka Spółka z o.o
10.2013 - 05.2015
Wind turbine environmental expertise
Self-employeed
10.2010 - 09.2013
PhD
University of Szczecin
10.2009 - 09.2010
University of Wrocław
Master of Science from Geography
10.2007 - 09.2009
University of Physical Education
Master of Science from Tourism And Recreation
10.2007 - 06.2009
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