Maria Jose Carrillo Portilla
Gdansk
Summary
Experienced self-motivated Senior Process Executive bringing forth valuable industry experience and passion for Client support and payments Specialist with Spanish. Results oriented with 5+ year track record of working collaboratively with team members to achieve goals. Well-developed analytical and problem-solving capabilities. Known as a hard worker committed to the efficient completion of challenging new projects within deadlines. Has strong communication and interpersonal skills, can work under pressure accurately and efficiently to meet tight timescales and can multi-task easily. Keen, ambitious and motivate.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Executive Process
Cognizant
01.2022 - 05.2024
- Manage and communicate with high-end client partners on a regular basis
- Provide wide-range support regarding the incentive programs to client partners via mail
- Respond to and resolve queries from partners and subsidiaries regarding incentive calculation, payment, disbursement, and other related queries
- Enroll and onboard partners in the client ecosystem based on eligibility criteria established by the client
- Handle end-to-end payment process - processing incentives earning calculations, claims, and reconciliation
- Process, analysis and address of contracts from Microsoft to LATAM clients.
Facilities Assistant/Receptionist
MITIE Facilities Management
09.2020 - 10.2022
- Served as point of contact for internal and external customers seeking support and information.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Overall responsibility for the practical organization of the day-to-day office.
- Supervise all aspects of front of the house reception to assist external customers an internal colleagues.
- Establish and implement communication lines between guests and the management facilities team.
Front of the House
Lexington Catering
10.2015 - 02.2020
- Sales growth.
- Banking and financial operations.
- Stock ordering and control
- Store opening and closing duties.
- Introduction of new products to the store.
- Administration skills like planning menus, invoices, promoting and marketing the products, ordering supplies, preparing and presenting staffing/sales reports.
- Correct use of the telephone when I must deal with customers and suppliers.
- Management of the meeting rooms booking.
- Order, receive, or stock supplies or retail products.
- Provide customers with product details, such as coffee blend or preparation descriptions
- Streamlined front of house operations for increased efficiency and optimal guest experience.
Cleaner Supervisor
MITIE Facilities Management
07.2014 - 09.2015
- Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Streamlined communication with clients, addressing concerns promptly and resolving issues professionally.
- Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
Education
Bachelor of Applied To Social - Sociology And Anthropology
Undergraduate, Criminology
Open University - London - United Kingdom02.2025
Training - Mental Health Illness
Skillsnetwok Training
London - United Kingdom 09.2017
Training - Customer Service
Babcock Training
London - United Kingdom06.2017
Higher National Diploma - Management of Transport
Abastos College
Valencia - Spain09.2010
Skills
- Excellent written communication skills – English & Spanish
- Ability to quickly learn high-tech products and services
- Advance computer literacy
- Good numerical ability and logical reasoning
- High level of attention to detail
- Experience in working with deadlines and KPIs
- Team player with the ability to work with multiple stakeholders involved
- Strong client relationship management and customer service skills
- Business Planning
- Time management and working under pressure
- Microsoft Office
- Thrive in a fast-paced environment
- Experience reconciling accounting figures and financial records
- Good on numerical ability and logical reasoning
Languages
Spanish
Native language
English
Proficient
C2
Certification
- Udemy - Cognizant - Jan 2022
Timeline
Senior Executive Process
Cognizant
01.2022 - 05.2024
Facilities Assistant/Receptionist
MITIE Facilities Management
09.2020 - 10.2022
Front of the House
Lexington Catering
10.2015 - 02.2020
Cleaner Supervisor
MITIE Facilities Management
07.2014 - 09.2015
Bachelor of Applied To Social - Sociology And Anthropology
Undergraduate, Criminology
Training - Mental Health Illness
Skillsnetwok Training
Training - Customer Service
Babcock Training
Higher National Diploma - Management of Transport
Abastos College
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