MARIAM ZAALISHVILI
Tbilisi,Georgia
Summary
Marketing and Market Communication student at the University of Economics in Kraków with four years of international living experience. Having completed education in a foreign language while living independently abroad, I have developed strong adaptability, resilience, and cross-cultural communication skills. My professional experience includes sales, customer service, event promotion, and TV production, where I strengthened my ability to work in fast-paced, customer-focused environments.
Overview
1
1
Certification
16
16
years of post-secondary education
5
5
years of professional experience
Work history
Sales & Customer Service Representative
ProTour s.c. (GoKrakow.eu)
Krakow, Lesser Poland
2025.05 - 2026.07
- Sold guided city tours and sightseeing experiences, enhancing visitor satisfaction and generating repeat business.
- Assisted customers in selecting tours based on their interests and schedules.
- Provided tailored information on Kraków's attractions and tour options, leading to increased customer interest and bookings.
- Managed bookings, payments, and customer inquiries.
- Delivered excellent customer service in a fast-paced tourism environment.
- Assisted international clients in English during tours.
- Achieved sales targets by engaging customers effectively and understanding their needs.
Game Presenter
Evolution Georgia
2024.06 - 2024.10
- Coordinated game flow by clearly explaining rules, engaging players with questions, and facilitating smooth transitions between game stages.
Call Center Operator
KCALL
2021.08 - 2022.10
- Delivered exceptional customer service by answering inbound calls, addressing inquiries, and resolving issues promptly.
- Guided customers with product information, order tracking, and troubleshooting to maintain high customer satisfaction.
Education
Diploma of Higher Education - marketing and market communication
Cracow University of Economics
Krakow, Lesser Poland 2023.10 - 2026.07
undefined
Public School 150 named of Alexander Tsintsadze
2008.01 - 2021.01
Skills
- Fluency in multiple languages
- Attention to detail
- Time management
- Multitasking
- Empathy in customer interactions
- Relationship-building
- Creative thinking
- Engaging personality
- Self motivation
- Strong self-discipline
LANGUAGE
Georgian
Native
English
Upper intermediate
Russian
Native
Italian
Beginner
Polish
Fluent
Certification
Graphic Design Certificate
Academy of Digital Industries | 2023
English Language Certificate
SpainBcn Programs, Barcelona, Spain | 2025
Timeline
Sales & Customer Service Representative
ProTour s.c. (GoKrakow.eu)
2025.05 - 2026.07
Game Presenter
Evolution Georgia
2024.06 - 2024.10
Diploma of Higher Education - marketing and market communication
Cracow University of Economics
2023.10 - 2026.07
Call Center Operator
KCALL
2021.08 - 2022.10
undefined
Public School 150 named of Alexander Tsintsadze
2008.01 - 2021.01