Marie Desirella Christabelle Asaun
Pointe Aux Sables
Summary
Accomplished Customer Service Representative and Teller at MCB Bank, adept in problem-solving and active listening, significantly enhancing customer loyalty and retention. Excelled in managing high-stress situations and balancing cash drawers with precision, showcasing critical thinking and product knowledge. Demonstrated a commitment to excellence, achieving notable customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MCB Bank
2022.03 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained up-to-date knowledge of product and service changes.
Teller
MCB Bank
2018.08 - 2022.03
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
No Degree - Higher School Certificate
Loreto College of Port Louis
Port Louis, Mauritius10.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Product Knowledge
Reading
I am passionate about reading books related about self discovery, improvements and motivation.
Timeline
Customer Service Representative
MCB Bank
2022.03 - Current
Teller
MCB Bank
2018.08 - 2022.03
No Degree - Higher School Certificate
Loreto College of Port Louis
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