MARIE DIOLINE JOLICOEUR

• Take part in training and implement accordingly

• Keep superior informed about all unusual matters concerning any plans affecting his/her area

• Handle all incoming, outgoing calls

• Follow-up on all Guests requests and complaints and provide feedback

• Assist Guest in dealing with foreign currencies

• Ensure proper delivery of all messages to Guests through porters

• Arrange with porter for collection of luggages upon departure of Guests

• Arrange whenever necessary, transport for Guests to airport

• Prepare check-in & check out procedure for all guests

• Keep Guests updated on all relevant information

• Operate the telephone system

• Prepare guest’s invoice and receive payment for settlement of accounts before checkout

• Prepare daily statement of revenue and submits cash together with all relevant documentation to night auditor

• Handle cash float and keep records of all transactions with respect to the central safe

• Ensure that all telephone charge slips are transmitted to cashier

• Follow-up of all procedures

• Transfer information from registration cards to system and classify them

• Ensure that hotels standard are adhered to and followed.

• Always provide a courteous answer to all callers in a professional manner.

• Attend fax, messages and dispatch appropriately.

• Acknowledge basic computer operations and opera system.

• Be aware of all daily functions or banquets event and location of function and extension number

• Ensure that all requests for wake-up calls are indeed fulfilled at the required time.

• Relay all guests’ complaints, comments to the Duty Manager or Assistant Managers or Front Office Manager.

• Change bed linens and towels on daily basis
• Mop the floor regularly and make sure the bathrooms are clean
• Clean the carpets and sofas
• Take care of personal hygiene and tidiness as well
• Ensure that rooms are regularly cleaned according to the hotel procedures
• Ensure the room is properly set and clean before the guest arrives.

• Replenishes cabin such as Mini-Bar, drinking glasses, stationary, complimentary items, bathroom supplies etc
• Responsible for ensuring sailors complaints and requests are acted on in a prompt and efficient manner and notifies Assistant Executive Housekeeper when necessary
• Assist the Cabin Host maintaining the cleanliness of all guest suites/staterooms in an assigned section.

• Reporting maintenance issue
• Vaccum and mopping floor
• Greeting guest and responding to queries
• Dust and deep cleaning
• Making decoration with towels in occasional: Birthday, Anniversary wedding and Honeymoon.

• Maintaining the cleanliness of the guest corridors
• Dusting furniture or fixtures and polishing them.
• Stocking and maintaining an inventory of housekeeping supplies.
• Vacuuming and cleaning carpets, doormats and rugs
• Reporting breakages, damages and safety issues for repairs
• Scrubbing and sanitising showers, bathtubs, toilets, countertops and sinks

• Vacuumed and steamed carpets, curtains and upholstered furniture
• Swept, mopped, waxed and polished floors, delivering pristine finish
• Maintained flexible working patterns to best suit evolving customer needs
• Meticulously vacuumed, dusted and tidied guest rooms
• Serviced bathrooms with fresh supplies and regular cleaning
• Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order
• Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.

• Greeting guests and responding to queries
• Changing bed linen and making beds
• Replacing used towels and other bathroom amenities, such as shampoo and soap
• Sweeping and mopping floors
• Dusting and polishing furniture
• Emptying trash containers and ashtrays
• Cleaning public areas, such as corridors
• Reporting any technical issues and maintenance needs.

• Delivered extra linen and toiletries to meet guest needs
• Appropriately handled and stored chemicals
• Expertly operated cleaning equipment to fulfill time targets
• Correctly utilized PPE to comply with social distancing regulations at all times
• Stocked trollies to maintain stable cleaning supplies
• Cleaned [Number] room hotel to achieve immaculate presentation and hygiene
• Reduced lost property on site by % by improving lost and found procedures.