Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marie Karen Li Tien Kee Courteau

Marie Karen Li Tien Kee Courteau

Port Louis

Summary

Proven to enhance office efficiency and customer satisfaction at ERC Ltd, I excel in multitasking and customer service, seamlessly managing administrative duties and client interactions. Skilled in cash management and maintaining meticulous filing systems, my approach boosts productivity and ensures precision in high-volume environments.

Overview

12
12
years of professional experience

Work History

Clerk/receptionist

ERC Ltd
01.2016 - 02.2019
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Clerk/receptionist

Dragon Electronics Roche Bois
01.2014 - 01.2016
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Receptionist

Compagnie Mauricienne De Textile Ltee
01.2007 - 12.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Education

GED -

Alpha College
2006

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Administrative Support
  • Filing systems
  • Administrative tasks
  • Mail handling
  • Processing mail
  • Mail Sorting
  • Typing Speed
  • Mail Processing

Languages

English, French
Native language

Timeline

Clerk/receptionist

ERC Ltd
01.2016 - 02.2019

Clerk/receptionist

Dragon Electronics Roche Bois
01.2014 - 01.2016

Receptionist

Compagnie Mauricienne De Textile Ltee
01.2007 - 12.2014

GED -

Alpha College

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Marie Karen Li Tien Kee Courteau