Mariia Nasennik
Recruiter Assistant
Katowice
Profil zawodowy
Motivated and communicative individual with experience in customer service and call center operations. Skilled in handling high volumes of communication, understanding client needs, and providing effective solutions. Fluent in English, Polish, and Spanish, with strong interpersonal and adaptability skills. Looking to develop a career in recruitment and contribute to a dynamic HR team.
Podsumowanie
1
1
year of professional experience
11
11
years of post-secondary education
Doświadczenie
Call Center Operator
CONTACTIS
Kyiv
04.2024 - 09.2025
- Handled inbound and outbound calls with customers
- Provided information and resolved customer issues
- Built and maintained positive relationships with clients
- Identified customer needs and offered appropriate solutions
- Worked with CRM systems and databases
- Ensured high-quality customer service
Wykształcenie
High School Diploma - General Education (English-focused program)
Secondary School №32
Chernihiv 09.2013 - 05.2024
Umiejętności
- Communication skills
- Customer service
- Active listening
- Problem-solving
- Interpersonal skills
- Time management
- Adaptability
- Basic CRM system knowledge
- Teamwork
Languages
English
Intermediate
B1
Polish
Elementary
A2
Spanish
Intermediate
B1
Zainteresowania
In my free time, I practice Polish and Spanish to improve my language skills I also enjoy reading books, especially related to psychology, communication, and literature Additionally, I am interested in cultural exchange and learning about different countries and people
Oś czasu
Call Center Operator
CONTACTIS
04.2024 - 09.2025
High School Diploma - General Education (English-focused program)
Secondary School №32
09.2013 - 05.2024