Detail-oriented and proactive Order to Cash Operations Analyst with
expertise in accounts receivable management, collections, and dispute
resolution. Skilled in handling cash application investigations, refunds,
and issuing credit/debit notes in compliance with customer procedures.
Experienced in daily collaboration with German-speaking clients, ensuring
smooth financial operations and strong customer relationships.
Work history
Order to Cash Operations Analyst
3 Years
Accenture Services Sp z o.o. | Warsaw, Poland | 2023.09 - Current
Managed portfolio of accounts, ensuring timely collections and maintaining cash flow.
Tracked payment deadlines and initiated follow-ups, contributing to reduction of outstanding receivables.
Resolved customer queries by verifying account status and payment timing, enhancing customer satisfaction.
Collaborated with sales teams to fix account discrepancies and process payments.
Developed communication strategies to settle payment disputes successfully.
German and Russian Teacher
5 Years
ProfiLingua sp. z o. o. | Warsaw | 2019.10 - 2024.10
Teaching German and Russian as foreign languages to youth and adults at different levels, materials preparation, individual and group classes.
Accounting Assistant
1 Year
Panattoni Europe | Warsaw | 2021.10 - 2022.10
Posting of purchase invoices; checking documents for formal and accounting accuracy; preparing correspondence with contractors, authorities, banks and accounting offices in Austria and Germany; Prepared month-end closing entries for detailed reporting and record keeping.
Skills
SAP Finance
SAP experience
Communication skills
Accounts Payable and Receivable (AP/AR)
Education
Master's degree - Applied Linguistics
University of Warsaw | Warsaw, Mazovia | 2020.10 - 2023.12
Bachelor's degree - Applied Linguistics
University of Warsaw | Warsaw, Mazovia | 2017.10 - 2020.07
Certification
Good practices and solutions, Language and translation course, Language course in Graz (Austrian language, culture, literature)