Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marina Riazanova

Marina Riazanova

Wroclaw,02

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

CRM Manager

CeTechno
04.2017 - 02.2022
  • Streamlined internal processes by integrating CRM software with other business systems, enhancing team efficiency.
  • Identified opportunities for upselling and cross-selling by analyzing existing customer data, leading to increased average transaction value.
  • Trained sales team on CRM tools, boosting productivity and lead conversion rates.
  • Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
  • Optimized lead nurturing process by developing targeted content based on customer segmentation, driving higher engagement rates.
  • Implemented targeted email marketing campaigns, resulting in higher open rates and conversions.

Education

Qa Manual -

Hillel
Odesa
07.2023

Python -

Hillel
Odesa
08.2020

Master of Economics -

Enviromrntal University
Odesa
09.2013

Junior Specialist -

Commercial Activities
Odesa
09.2010

Skills

  • Salesforce proficiency
  • CRM Integration
  • Campaign Management
  • Customer Service
  • Goal Setting and Achievement
  • Sales Targeting
  • Document Management
  • Data Analytics
  • Cross-Channel Marketing
  • Customer Trend Analysis
  • Product and Service Promotion
  • Systems and software expertise
  • Experience with channels: Email, App-push, In-app, Web push, and other notifications

Languages

Ukrainian
Native language
English
Upper intermediate
B2

Timeline

CRM Manager

CeTechno
04.2017 - 02.2022

Qa Manual -

Hillel

Python -

Hillel

Master of Economics -

Enviromrntal University

Junior Specialist -

Commercial Activities

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Marina Riazanova