Mariola Jankowska
Gdansk
Summary
At Ryanair, I spearheaded initiatives that significantly enhanced passenger satisfaction and safety, demonstrating strong leadership and expertise in security procedures. My proactive approach in coordinating with teams and managing emergencies under pressure led to smoother operations and a positive work environment, embodying the essence of professional and attentive service in the aviation industry.
Overview
17
17
years of professional experience
Work History
Senior Cabin Crew Member
Ryanair
11.2007 - Current
- Used customer service skills in addressing passengers' needs.
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Increased revenue from in-flight sales by effectively promoting products and services available to passengers.
- Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Streamlined communication between cabin crew and pilots during flights for efficient information sharing on flight status or passenger updates.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
Master of Science - English
Warsaw University
Warsaw06-2007
Bachelor of Science - English
Teachers' Training College
Ciechanów, Poland06-2003
Skills
- Grooming standards
- Security procedures
- Team management
- Passenger assistance
- Food and beverage service
- Dealing with disruptive passengers
- Dealing with medical emergencies
- Strong leadership
- Calm under pressure
Additional Information
I have 17 years of experience as cabin crew, from 2013 I have been a cabin crew supervisor. I had worked in countries around Europe including Italy, United Kingdom, Czech Republic and Poland learning cultural differences. Due to my age and experience I have been receiving positive feedback from both cabin crew and passengers for creating positive work atmosphere and pleasant experience for passengers.
Timeline
Senior Cabin Crew Member
Ryanair
11.2007 - Current
Master of Science - English
Warsaw University
Bachelor of Science - English
Teachers' Training College
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