Mariola Redestowicz
Grzegorzewice
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
22
22
years of professional experience
Work History
Executive Assistant
Oliver Wyman
03.2023 - Current
- Provided administrative support to five principals based in IMEA region in a professional and efficient manner
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy,
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance;
- Scheduled appointments promptly,
- Managed timesheets submission ( Certinia platform)
- Collaborated with cross-functional teams and seamlessly interacted with colleagues to plan and complete special projects.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Processed travel expenses and reimbursements.
- Facilitated training and onboarding for incoming office staff.
Executive Assistant
Mostostal Warsaw
01.2021 - 11.2022
- Creating new client files (invoices, orders, contracts) and ensuring all documents are updated
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team a
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
Business Class Flight Attendant
Etihad Airways
01.2013 - 12.2020
- Providing safe environment for passengers and cabin crew on board through safe work practice and adequate SEP knowledge
- Administrating first aid to guests experiencing medical emergencies
- Performing on board service in accordance to Etihad Airways hospitality guidelines to maintain the highest level of customer service
- Supervisory responsibility as required by the company (deputy position )
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Aviation Airline
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Economy Class Flight Attendant
Etihad Airways
01.2011 - 12.2013
- Professional demonstrating safety and security procedures and carrying out the pre-flight duties
- Providing excellent customer to Economy Class guest while ensuring their comfort and safety through the flight
- Administrating first aid to passengers experiencing medical emergencies
- Welcoming guests on board and direct to them to their seats (individual special care of disabled guests, family with children, seniors, and also supervising unaccompanied minors)
- Efficient cooperation with ground staff ensuring that all equipment is working, catering handover is completed and aircraft is ready for flight
- Serving meals and refreshments in accordance ETIHAD standards offering unique taste of Arabian hospitality
- Promoting upgrade options to guests and up sold duty free products available on board
- Aviation Airline
Office Coordinator
TVN S.A.
01.2008 - 12.2011
- Company Overview: Polish TV (Discovery Group)
- Coordinating domestic and international travel arrangement, including booking airfare, hotels and transportation
- Managing office supplies, vendors, organization
- Courier service
- Answering and managing incoming and outgoing calls while recording accurate messages
- Greeting visitors including VIPs and celebrities
- Maintaining a clean reception, including lounge and associated areas
- Organizing all new hire, security and temporary paperwork
- Polish TV (Discovery Group)
Customer Service Representative
INTERCONTINENTAL WARSAW
01.2003 - 12.2008
- Collaborated with hotel outlets (Conventions Sales, F&B Outlets, Front Office Desk, Reservations)
- Participated in internal trainings (IC Warsaw Training, Selling the Art, Complaint Handling Customer Service)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained staff on operating procedures and company services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
Education
BBA - Tourism and Recreation
ALMAMER UNIVERSITY
Warsaw, Poland01.2004
Skills
- Information confidentiality
- Professional and mature
- Executive Support
- Multitasking ability
- Reliability
- Problem Resolution
- Deadline Management
- Adaptability
Personal Information
Willing To Relocate: UAE
Languages
Polish
Native language
English
Advanced
C1
Timeline
Executive Assistant
Oliver Wyman
03.2023 - Current
Executive Assistant
Mostostal Warsaw
01.2021 - 11.2022
Business Class Flight Attendant
Etihad Airways
01.2013 - 12.2020
Economy Class Flight Attendant
Etihad Airways
01.2011 - 12.2013
Office Coordinator
TVN S.A.
01.2008 - 12.2011
Customer Service Representative
INTERCONTINENTAL WARSAW
01.2003 - 12.2008
BBA - Tourism and Recreation
ALMAMER UNIVERSITY
Similar Profiles
Pamela BteghrinyPamela Bteghriny
Office Services Team Leader-Executive Services at Oliver WymanOffice Services Team Leader-Executive Services at Oliver Wyman
Joseph CookJoseph Cook
Technical Specialist – Flight Operations at Oliver Wyman CAVOKTechnical Specialist – Flight Operations at Oliver Wyman CAVOK
Denise StroyDenise Stroy
Executive Assistant at Oliver WymanExecutive Assistant at Oliver Wyman