Mariusz Dziarmaga
Lodz
Summary
Experienced and results-oriented passionate gamer with overall of ten years of experience in gaming/esports. Adept in analytical thinking, strategic planning, leadership, and building strong relationships with business partners. Experienced in working directly with clients to ensure all the goals of a project are achieved and met within scope and budget.
Overview
12
12
years of professional experience
Work History
Manager
FPS Center
04.2023 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Manager
BaseStack Poland
04.2021 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Sales and Trade Fair Organization Specialist
EC1 Łódź - Miasto Kultury W Łodzi
08.2017 - 08.2020
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired, trained and supervised volunteers and support staff required for events.
- Consulted with customers to determine objectives and requirements for events.
- Developed post-event reports to determine effectiveness of each event.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Evaluated and selected service providers and vendors according to customer requirements.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Inspected event facilities to confirm conformance to customer requirements.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Developed creative themes for events and created related activities to engage attendees.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Monitored and controlled event expenditures to meet budgets.
- Utilized social media to promote events and increase attendance.
- Analyzed event costs to identify areas of improvement and cost savings.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Sales and Trade Fair Organization Specialist
Ptak Warsaw Expo
01.2017 - 06.2017
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Developed and managed relationships with key clients and partners to drive growth.
- Collaborated with internal departments to align marketing campaigns.
Games Seller
Mobisoft
03.2014 - 12.2016
- Responded to customers' complaints regarding service and product quality to solve issues.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Utilized product knowledge to educate customers on features and benefits.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Upsold additional services and products to maximize sales opportunities.
- Developed promotional strategies to increase awareness and achieve sales goals.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
Esport Commentator
Turtle Entertainment Poland (ESL)
07.2011 - 01.2014
- Followed schedule for presentations as directed by leadership.
- Utilized social accounts to build personal brand.
- Met performance measurements and quality standards.
- Worked collaboratively with camera crew shooting in locations, optimizing story visualization for diverse viewers.
- Interviewed show guests and moderated discussions.
- Made promotional appearances at public events.
Education
No Degree -
XLVI Secondary School Named After Adam Próchnik
Lodz, Poland05.2003
Skills
- Strategic Planning
- Financial Management
- Operations Management
- Staff Development
- Verbal and Written Communication
- Team Leadership
- Budget Control
- Schedule Preparation
- Complex Problem-Solving
- Negotiation
Languages
Polish
Native language
English
Advanced
C1
Accomplishments
Accomplishments
FGC Tournaments organizer since 2011. Prepare and host 4 international FGC tournaments in Poland from 2017 to 2019:
- Capcom Pro Tour Ranking event - 2017
- Tekken World Tour Master event - 2018
- Tekken World Tour Master event - 2019
- Interkontinental Kombat - 2019
Prepared and created gaming zones at International Festival of Comics and Games in Poland Lodz (2017-2020) with various gaming industry brands like CD Projekt Red, Bethesda, Blizzard, Bandai Namco.
Trip to Las Vegas, USA to take a part in Evolution 2016 event to gather knowledge, experience the hype and learn how to make such a great gaming event.
Skills
Good command of Microsoft Office tools (Word, Excel, Power Point)
Reliable
Creative
Hard-working
Ability to work independently and in a team
Hobbies
Esports, Gaming, Movies, Music, Travels
Timeline
Manager
FPS Center
04.2023 - 09.2023
Manager
BaseStack Poland
04.2021 - 01.2023
Sales and Trade Fair Organization Specialist
EC1 Łódź - Miasto Kultury W Łodzi
08.2017 - 08.2020
Sales and Trade Fair Organization Specialist
Ptak Warsaw Expo
01.2017 - 06.2017
Games Seller
Mobisoft
03.2014 - 12.2016
Esport Commentator
Turtle Entertainment Poland (ESL)
07.2011 - 01.2014
No Degree -
XLVI Secondary School Named After Adam Próchnik
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