Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Marjorie Rioux

Marjorie Rioux

Port Louis

Summary

Tenacious Debt Collector with background in managing both consumer and commercial accounts. Expertise lies in negotiation, resolution strategies and maintaining professional relationships. Demonstrated strengths include communication skills, empathy, and understanding of legal procedures. Have made significant impact by decreasing outstanding debts and improving cash flow for previous employers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

9
9
years of professional experience

Work History

Customer Service & Debt Collector Senior Agent

Intrum Mauritius
Phoenix Industrial Zone
05.2016 - 02.2025
  • Contacted clients to negotiate payment plans and resolve outstanding debts.
  • Maintained accurate records of client interactions and payment arrangements.
  • Collaborated with team members to develop effective collection strategies.
  • Provided customer service by addressing inquiries regarding account statuses.
  • Utilized collection software to track payments and client communications.
  • Educated clients on their financial responsibilities and potential consequences of non-payment.
  • Managed follow-up communications to ensure timely resolution of accounts.
  • Conducted skip tracing to locate clients with unpaid debts effectively.
  • Verified accuracy of account information and updated records accordingly.
  • Processed incoming payments from customers according to established procedures.
  • Explained the consequences of non-payment in a professional manner.
  • Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Provided timely feedback on collection efforts to management.
  • Drafted letters demanding payment from delinquent customers using standard templates.
  • Resolved disputes and negotiated settlements to satisfy all parties involved.
  • Collaborated with team members to meet or exceed collection goals.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Provided training and mentorship to junior agents on best practices.
  • Provided coaching feedback to agents on their interactions with customers during call monitoring sessions.
  • Completed research to thoroughly understand client requirements.

Education

Scool Certificate (SC) -

Saint Helena's College
Vacoas Hollywood Mauritius
11-2008

Skills

  • Payment negotiation
  • Debt collection
  • Client communication
  • Collection software
  • Record keeping
  • Customer service
  • Training junior agents

Languages

Creol
First Language
French
Intermediate (B1)
B1
English
Elementary (A2)
A2

Timeline

Customer Service & Debt Collector Senior Agent

Intrum Mauritius
05.2016 - 02.2025

Scool Certificate (SC) -

Saint Helena's College
Marjorie Rioux