Summary
Overview
Work History
Education
Skills
Languages
Consent
Additional Information
Timeline
Generic
Mark Timmermans

Mark Timmermans

Krakow

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

OTC Senior Collection Specialist

Electrolux Poland Sp. z o.o.
01.2022 - Current
  • Making proactive calls to customer and arranging collection of payment from customers, Reconcile customer accounts to identify unresolved/unpaid open items, follow up of delinquent debt, Negotiate settlements where resolution of open items cannot be agreed
  • Coordinate the resolution of complex disputes
  • Prepare status reporting
  • Submitting blocked orders/ customer approaching credit limit and supporting information to the identified authority
  • Collecting data on customer's exposure/ payment performance that caused blocking or approaching credit limit
  • Communicate with internal and external customer in a professional, effective and efficient manner.

Project Delivery Manager

Begral Sp. z.o.o
01.2021 - 01.2022
  • Construction industry
  • Client contact (Dutch and Belgium clients)
  • Negotiating project/contract conditions
  • Preparing documents for construction workers
  • Preparing calculations for invoicing.

Senior Purchase to Pay Administrator

Foseco, Foundry division of Vesuvius
01.2019 - 01.2020
  • Vendor query resolution and finance account maintenance
  • Creation and review for accuracy of SOPs
  • Invoice processing and query resolution
  • Compliance and accuracy checks on supplier invoices
  • Processing Travel & Expense claims.

Managing Owner

Mark Timmermans Latajacy Holender
01.2018 - 01.2019
  • Recruiting, training and managing staff members
  • Organizing ways of working and customer standards for staff members
  • Preparing forecasts and business analysis
  • Building loyal clientele trough sociable interactions and consistent appreciation (incentives)
  • Training and coordinating scheduling with staff members to ensure seamless service
  • Administrative tasks management (reporting and data updating) Negotiating prices and condition's for required materials/food
  • Managing marketing and promotions through various channels.

Senior Purchase to Pay Administrator

Heineken Global Shared Services
01.2015 - 01.2018
  • Working closely with Support/Design team regarding issues/improvements/changes in the SAP & CRM system
  • Customer care query resolution and finance account maintenance
  • Creation and review for accuracy of SOPs
  • Invoice processing and query resolution
  • Compliance and accuracy checks on supplier invoices
  • Accounts maintenance (set up and maintenance of master data for customers and vendors)

Customer Support Specialist

Shell Polska Sp. z o.o.
01.2013 - 01.2015
  • Making proactive calls to customer to assist in resolving issues
  • Manage customer inquiries for Shell Fuel Save Partners and ensure timely resolution for same
  • Monitor customer care goals trough reporting and develop improvements in customer care area
  • Coordinate with various departments and customers to resolve all technical and operation issues
  • Analyze customer feedback and recommend improvements in customer care services
  • Administer all operations for relaying messages and problem resolution.

Specialist Revenue Accounts Receivable

Shell Polska Sp. z o.o.
01.2011 - 01.2013
  • Making proactive calls to customer and arranging collection of payment from customers, Reconcile customer accounts to identify unresolved/unpaid open items, follow up of delinquent debt, Negotiate settlements where resolution of open items cannot be agreed
  • Coordinate the resolution of complex disputes
  • Prepare status reporting
  • Submitting blocked orders/ customer approaching credit limit and supporting information to the identified authority
  • Collecting data on customer's exposure/ payment performance that caused blocking or approaching credit limit
  • Communicate with internal and external customer in a professional, effective and efficient manner.

Accounts Payable Specialist

Capgemini Polska
01.2010 - 01.2011
  • Regular review of Accounts Payable Aging for unpaid invoices
  • Regular review of Purchase Orders for potential missing invoices
  • Negotiate payment method with existing and new vendors to increase revenue share from procurement cards
  • Tracking and procurement of tiered approvals, monitor individual approval limits
  • Work closely with vendors to research and resolve Accounts Payable issues
  • Document Accounts Payable processes, procedures, and internal controls.

Analyst Dispute Coordinator Accounts Receivable

IBM BTO
01.2009 - 01.2010
  • Making proactive calls to customer and arranging collection of payment from customer, follow up of delinquent debt
  • Reconcile customer accounts to identify unresolved/unpaid open items
  • Negotiate settlements where resolution of open items cannot be agreed
  • Coordinate the resolution of complex disputes
  • Submitting blocked orders/ customer approaching credit limit and supporting information to the identified authority
  • Collecting info on customer's exposure/ payment performance that caused blocking or approaching credit limit
  • Communicate with internal and external customer in an professional, effective and efficient manner.

Branch Manager

Athlon Car Lease Polska
01.2008 - 01.2009
  • Setting up and managing a branch office in Krakow
  • Operational full-service car leasing and fleet management
  • Create new relationships with business clients
  • Increase volume of lease cars / fleet management
  • Negotiate contract conditions, customer data set up
  • Advise on creation of car fleet policy for key customers.

Analyst Revenue Accounts Receivable

IBM BTO
01.2006 - 01.2008
  • Reconcile customer accounts to identify unresolved/unpaid open items
  • Proactive calls to customer to arrange collection of payments, follow up of delinquent debt
  • Negotiate settlements where resolution of open items cannot be agreed
  • Coordinate the resolution of complex disputes
  • Submitting blocked orders/ customer approaching credit limit and supporting information to the identified authority
  • Collecting info on customer's exposure/ payment performance that caused blocking or approaching credit limit
  • Customer data creation and analysis.

Education

Operational Credit Excellence

Callisto Grand Acadamy
Krakow, Poland
12.2022

Commercial Skills for Solution Selling -

Kenneth Smit training
01.2009

Six Sigma Yellow Belt -

IBM Integrated BTO Delivery
01.2007

Polish Language course -

Jagiellonian University
01.2007

Sales training Automotive Trade IVA -

Institute Car Branche & Management
01.2004

Management Assistant -

Scheidegger
01.2001

Professional training for road transport -

CCV-B
01.1998

Senior Secondary Retail Trade and Commerce Education -

De Rooi Pannen
01.1992

Transportation of dangerous materials -

Royal-Army
01.1992

Junior Secondary Retail Trade Education -

Penta College
01.1990

Skills

  • Data Entry Proficiency
  • Goal-Oriented
  • Financial Analysis
  • Customer Relationship Management
  • Conflict Resolution
  • Attention to Detail
  • Debt Recovery Expertise
  • Assertiveness

Languages

Dutch
English
German
Polish

Consent

  • Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji. (zgodnie z ustawą z dn. 29.08.97 roku
  • Ochronie Danych Osobowych Dz. Ust Nr 133 poz. 883).

Additional Information

linkedin.com/in/mark-timmermans-41923b8

Timeline

OTC Senior Collection Specialist

Electrolux Poland Sp. z o.o.
01.2022 - Current

Project Delivery Manager

Begral Sp. z.o.o
01.2021 - 01.2022

Senior Purchase to Pay Administrator

Foseco, Foundry division of Vesuvius
01.2019 - 01.2020

Managing Owner

Mark Timmermans Latajacy Holender
01.2018 - 01.2019

Senior Purchase to Pay Administrator

Heineken Global Shared Services
01.2015 - 01.2018

Customer Support Specialist

Shell Polska Sp. z o.o.
01.2013 - 01.2015

Specialist Revenue Accounts Receivable

Shell Polska Sp. z o.o.
01.2011 - 01.2013

Accounts Payable Specialist

Capgemini Polska
01.2010 - 01.2011

Analyst Dispute Coordinator Accounts Receivable

IBM BTO
01.2009 - 01.2010

Branch Manager

Athlon Car Lease Polska
01.2008 - 01.2009

Analyst Revenue Accounts Receivable

IBM BTO
01.2006 - 01.2008

Operational Credit Excellence

Callisto Grand Acadamy

Commercial Skills for Solution Selling -

Kenneth Smit training

Six Sigma Yellow Belt -

IBM Integrated BTO Delivery

Polish Language course -

Jagiellonian University

Sales training Automotive Trade IVA -

Institute Car Branche & Management

Management Assistant -

Scheidegger

Professional training for road transport -

CCV-B

Senior Secondary Retail Trade and Commerce Education -

De Rooi Pannen

Transportation of dangerous materials -

Royal-Army

Junior Secondary Retail Trade Education -

Penta College
Mark Timmermans