Marta Borecka
Wroclaw
Summary
The passionate tech geek with experience at the IT help desk and working in an international environment. Enthusiastic and reliable Customer Service and Sales Associate, dedicated to providing excellent customer service with a smile. Articulate, energetic and results-oriented with exemplary passion for developing relationships and effective collaboration.
Overview
16
16
years of professional experience
Work History
Customer Service Representive (USA Customers)
OpsTalent Sp. Z O. O. Sp. K.
2021.06 - Current
- Receiving incoming calls from the USA and performing outbound calls to Customers from escalated cases
- Dealing with offline Salesforce cases and Omni Channel chats
- Since October 2021 resolving the escalations and calling back the difficult clients
- Since May 2023 Shift supervising
Customer Service Representative With German
Cargill Poland sp. z o.o.
2021.12 - 2022.03
- resolving cases in Salesforce in German and English
- contact with purchase departments in Germany
- contact with logistics department in English
Junior Export Manager With English End German
Max Computers sp. z o.o.
2020.08 - 2020.11
- Continually researched new business opportunities in the market.
- Answered customer queries and concerns
Junior Business Advisor
Narodowy Fundusz Gwarancyjny Sp. z o.o.
2020.05 - 2020.08
- sales of factoring for small businesses
Business Customer Advisor
Nest Bank Partner - Approvato sp. z o.o.
2020.11 - 2021.02
Business Customer Advisor - B2B Contract
Bagsoff Retail Poland sp. z o.o. (former Futuro Finance)
2020.05 - 2020.08
Senior Sales Advisor
Takto Finanse sp. z o.o.
2016.10 - 2019.03
Senior Fund Accountant With English Language
BNY Mellon Poland sp. z o.o.
2016.05 - 2016.07
Contact Center After Sales Service Specialist
Santander Consumer Bank SA
2014.04 - 2015.06
Call Center and Contact Center Agent
IPT Call Center sp. z o.o.
2007.09 - 2014.01
Education
Certificate of Completion - Polish Philology (Individual Curriculum Plan)
University of Wroclaw
Wroclaw07.2005
University-wide Option - Jewish Studies, Yiddish Language
Center of Jewish Culture And Languages
Wroclaw07.2005
3-month Socrates Erasmus Exchange Programme - Jewish Studies, Slavonic Studies
University College London
London12.2004
Bachelor of Arts - Journalism And Social Communication
University of Wroclaw
Wroclaw07.2003
Inauguration: October 1998 - Journalism
University of Warsaw
Faculty Of Journalism And Political Science08.2000
Skills
- Shift supervising
- Customer service and customer technical support
- Technical support for a Team
- Adaptability
- Teamwork
- Effective time management
- Salesforce troubleshooting
- Amazon WorkSpaces troubleshooting
- MS Office, Google Docs Libre Office, Open Office, One Note
- Remedy Ticketing Tool
- Microsoft Teams, Google Meet
- Mattermost
- Windows, iOS, basic Linux
Languages
Polish
Native language
English
Advanced
C1
German
Upper intermediate
B2
Russian
Elementary
A2
Yiddish
Elementary
A2
consent to the processing of personal data
I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
I also consent to the processing of my personal data for the purposes of any future recruitment processes.
Timeline
Customer Service Representative With German
Cargill Poland sp. z o.o.
2021.12 - 2022.03
Customer Service Representive (USA Customers)
OpsTalent Sp. Z O. O. Sp. K.
2021.06 - Current
Business Customer Advisor
Nest Bank Partner - Approvato sp. z o.o.
2020.11 - 2021.02
Junior Export Manager With English End German
Max Computers sp. z o.o.
2020.08 - 2020.11
Junior Business Advisor
Narodowy Fundusz Gwarancyjny Sp. z o.o.
2020.05 - 2020.08
Business Customer Advisor - B2B Contract
Bagsoff Retail Poland sp. z o.o. (former Futuro Finance)
2020.05 - 2020.08
Senior Sales Advisor
Takto Finanse sp. z o.o.
2016.10 - 2019.03
Senior Fund Accountant With English Language
BNY Mellon Poland sp. z o.o.
2016.05 - 2016.07
Contact Center After Sales Service Specialist
Santander Consumer Bank SA
2014.04 - 2015.06
Call Center and Contact Center Agent
IPT Call Center sp. z o.o.
2007.09 - 2014.01
Certificate of Completion - Polish Philology (Individual Curriculum Plan)
University of Wroclaw
University-wide Option - Jewish Studies, Yiddish Language
Center of Jewish Culture And Languages
3-month Socrates Erasmus Exchange Programme - Jewish Studies, Slavonic Studies
University College London
Bachelor of Arts - Journalism And Social Communication
University of Wroclaw
Inauguration: October 1998 - Journalism
University of Warsaw
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