Marta Świerczyńska
Kielce,ul. Kołłątaja 28/39,
Summary
A hard working professional who possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing software support to users and developing and implementing technical solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Support Specialist DACH Region
Recruitee Spółka Z O.o. (Tellent)
09.2022 - Current
- Proactively handling questions and issues in German and English
- Providing friendly, precise 1st line support via Intercom and phone
- Achieving great customer experience and satisfaction
- Assisting with internal company inquiries and product support, providing valuable insights and feedback on the software
- creating internal database
- being an onboarding buddy serving as a new hire's support system through their onboarding experience
- Presenting a product demo to new hires.
English and German Teacher
Private Bilingual Schools - First Bilingual Primary School And First Bilingual High School In Kielce
09.2020 - 08.2022
- Illustrated effective leadership and resolved student conflicts to uphold discipline in classroom.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Identified children's individual and collective learning needs and delivered instruction designed to capture students' interest and maximize individual learning.
- Utilized various teaching methods, including technology and other interactive activities to enhance learning experience.
English and German Language Tutor
Smart Szkoła Językowa Marta Świerczyńska (self-employed)
10.2013 - 06.2020
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Implemented innovative teaching approaches for special needs students to meet requirements of individualized education plans.
- Improved students' written and verbal English skills through personalized learning programs.
- Developed student confidence through positive reinforcement strategies.
English and German Language Tutor
Anglomaniac Szkoła Języka Angielskiego
10.2011 - 06.2014
English and German Language Tutor
Szkoła Języków Obcych Empik
10.2011 - 06.2012
Foreign Customer Service Specialist
Cersanit S.A. Kielce
09.2010 - 12.2010
German and English Teacher
Technical And General Education School Complex ZSZIO Biłgoraj
09.2009 - 08.2010
German Customer Service / German and English Auth
Elavon Merchant Services Warszawa
07.2009 - 10.2009
Scholarship Comenius II
Scholarship Comenius II – Language Assistant Volksschule Schwand/ Volksschule Neukirchen In Austriar
09.2008 - 07.2009
Education
Interdisciplinary Postgraduate - Translation and Interpreting, German language
University of Warsaw, IPSKT
Warsaw2011
Master of Arts - Applied Linguistics (German And English)
Maria Curie-Skłodowska University
Lublin06.2009
Skills
- Active Listening Skills
- Building Customer Loyalty
- Professionalism
- Patience
- “people-first” attitude
- Bilingual Customer Support
- Excellent presentation skills
- Out-of-the-box thinking, creativity
Certification
Certificate of Proficiency in English
SheCodes Basics, Plus
Languages
Polish
Native language
German
Proficient
C2
English
Proficient
C2
Timeline
Customer Support Specialist DACH Region
Recruitee Spółka Z O.o. (Tellent)
09.2022 - Current
English and German Teacher
Private Bilingual Schools - First Bilingual Primary School And First Bilingual High School In Kielce
09.2020 - 08.2022
English and German Language Tutor
Smart Szkoła Językowa Marta Świerczyńska (self-employed)
10.2013 - 06.2020
English and German Language Tutor
Anglomaniac Szkoła Języka Angielskiego
10.2011 - 06.2014
English and German Language Tutor
Szkoła Języków Obcych Empik
10.2011 - 06.2012
Foreign Customer Service Specialist
Cersanit S.A. Kielce
09.2010 - 12.2010
German and English Teacher
Technical And General Education School Complex ZSZIO Biłgoraj
09.2009 - 08.2010
German Customer Service / German and English Auth
Elavon Merchant Services Warszawa
07.2009 - 10.2009
Scholarship Comenius II
Scholarship Comenius II – Language Assistant Volksschule Schwand/ Volksschule Neukirchen In Austriar
09.2008 - 07.2009
Interdisciplinary Postgraduate - Translation and Interpreting, German language
University of Warsaw, IPSKT
Master of Arts - Applied Linguistics (German And English)
Maria Curie-Skłodowska University
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