Marta Szydlowska
London,UK
Summary
Dedicated professional with expertise in luxury customer experience, clienteling, and relationship building. Proven track record in achieving sales targets, upselling, and meeting KPIs. Adept at fashion styling and product knowledge, ensuring high visual standards and store presentation. Known for discipline, reliability, and effective teamwork. Committed to enhancing customer satisfaction and driving business growth within the luxury retail sector.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
17
17
years of professional experience
Work history
Service Member
Polish Armed Forces
2024.01 - 2025.01
- Developed discipline, responsibility, and resilience within a structured and demanding environment.
- Strengthened reliability, teamwork, discretion, and composure under pressure.
Fashion Retail Associate – Delivery & Cashier
Inditex Ltd – ZARA / Massimo Dutti
Croydon
2022.01 - 2024.01
- Delivered high-level customer service in a fast-paced fashion retail environment.
- Supported clients with product selection, styling, and fit.
- Maintained exceptional visual merchandising and operational standards.
- Recognised as Team Member of the Month for outstanding customer service and sales performance.
Owner
Nail Studio
London
2013.01 - 2022.01
- Provided personalised beauty and styling services with a premium, client-focused approach.
- Built long-term client relationships based on trust, discretion, and consistently high service standards.
- Self-Employed
Housekeeping Supervisor / Assistant Housekeeping Manager
K+K Hotel George
London
2008.01 - 2013.01
- Led teams in maintaining luxury-standard cleanliness and presentation.
- Completed a Team Leadership Course and ensured consistently high guest satisfaction.
Education
ESOL -
Croydon University
UK 2023.01 - 1 2024
Master's Degree - Geography
Nicolaus Copernicus University
2003.01 - 1 2008
Skills
- Luxury Customer Experience
- Clienteling & Relationship Building
- Fashion Styling & Product Knowledge
- Sales Targets, Upselling & KPIs
- Visual Standards & Store Presentation
- Discipline, Reliability & Teamwork
LANGUAGES
Polish – Native
English – Fluent (ESOL Certified)
ADJECTIVES
- Elegant
- Client-focused
- Detail-oriented
- Reliable
- Discreet
- Professional
- Confident
- Well-presented
ADDITIONAL INFORMATION
- Gender: Female
- Date of Birth: 22 July 1984
- Nationality: Polish
- Location: London, UK
Timeline
Service Member
Polish Armed Forces
2024.01 - 2025.01
ESOL -
Croydon University
2023.01 - 1 2024
Fashion Retail Associate – Delivery & Cashier
Inditex Ltd – ZARA / Massimo Dutti
2022.01 - 2024.01
Owner
Nail Studio
2013.01 - 2022.01
Housekeeping Supervisor / Assistant Housekeeping Manager
K+K Hotel George
2008.01 - 2013.01
Master's Degree - Geography
Nicolaus Copernicus University
2003.01 - 1 2008