MARTA WEZOWCZYK
Warsaw
Summary
Dedicated Hotel General Manager with more than 12 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hotel General Manager
STALOWA 52 SP. Z O.O.
08.2017 - Current
- Manage 19-room 3* boutique property
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Organized special events and promotions to attract new clientele while maintaining excellent relations with existing guests.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
Restaurant General Manager
FRESH COFFEE SP. ZO.O.
05.2016 - 07.2017
- Managed 3 chain restaurants and helping with opening the fourth one
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Restaurant Manager
PREMIUM FOOD RESTAURANTS SP. Z O.O.
09.2015 - 04.2016
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Deputy General Manager
BEST WESTERN MAITRISE HOTEL 4* LONDON
12.2014 - 08.2015
- Developed and executed annual business plans, resulting in consistent revenue growth.
- Maintained qualified staff and communicated areas of accountability and expected performance.
- Collaborated with department heads to establish goals and work plans.
- Identified opportunities for expansion, leading to increased market share and company growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
Food and Beverage Manager
BEST WESTERN MAITRISE HOTEL 4* LONDON
09.2014 - 08.2015
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Hotel Front Desk Receptionist
WHITE LEAF HOTEL 3* LONDON
05.2014 - 08.2014
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
Food and Beverage Manager
AMERICAN HOUSE
11.2013 - 04.2014
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
Front Desk Manager
AMERICAN HOUSE
12.2012 - 11.2013
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked guests in out of hotel, made reservations, and processed payments.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
Hotel Receptionist
AMERICAN HOUSE
06.2012 - 12.2012
- Collected room deposits, fees, and payments.
- Completed lcheck-ins and directed guests to rooms and facilities.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
Education
High School Diploma -
HIGH SCHOOL
Warsaw, Poland05-2010
Skills
- Excellent manager who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction
- Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources and the coordination of people and resources
- Excels in sales and marketing, including showing, promoting and selling
- Critical thinker who uses logic and reason to identify and evaluate situations and their alternative solutions
- Strong communication skills that allow me to easily determine guest and employee concerns
Skills
- Operational knowledge
- Policy and procedure adherence
- Property maintenance
- Customer service
- Attention to detail
Certification
- American Hotel & Lodging Education Institute's Certified Hotel General Manager (AHLEI-CHGM) - (2021)
- Certified Hotel Administrator (CHA) - (2019)
- Hospitality Management Certificate - (2018)
Languages
Polish
Native language
English
Advanced
C1
Interests
Travel
Tennis
Accomplishments
- Promoted the hotel as a wedding destination on social media and online ads which increased the number of such events
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hotel General Manager
STALOWA 52 SP. Z O.O.
08.2017 - Current
Restaurant General Manager
FRESH COFFEE SP. ZO.O.
05.2016 - 07.2017
Restaurant Manager
PREMIUM FOOD RESTAURANTS SP. Z O.O.
09.2015 - 04.2016
Deputy General Manager
BEST WESTERN MAITRISE HOTEL 4* LONDON
12.2014 - 08.2015
Food and Beverage Manager
BEST WESTERN MAITRISE HOTEL 4* LONDON
09.2014 - 08.2015
Hotel Front Desk Receptionist
WHITE LEAF HOTEL 3* LONDON
05.2014 - 08.2014
Food and Beverage Manager
AMERICAN HOUSE
11.2013 - 04.2014
Front Desk Manager
AMERICAN HOUSE
12.2012 - 11.2013
Hotel Receptionist
AMERICAN HOUSE
06.2012 - 12.2012
High School Diploma -
HIGH SCHOOL
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