Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Martha Andruskiv

Warsaw

Summary

Accomplished professional with proven expertise in emergency care and customer service, honed at WizzAir and Hiventy. Excelled in passenger safety management and emergency response, ensuring timely and effective solutions. Demonstrated strong work ethic and professional appearance, achieving significant improvements in passenger satisfaction and safety procedures. Accomplished Flight Attendant offering over a year in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

2
2
years of professional experience

Work History

Flight Attendant

WizzAir
08.2023 - Current
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Responded to passenger emergencies to provide first aid.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Delivered food and beverage service, reading material and other in-flight services.

Shipping and Receiving Clerk

Hiventy
09.2022 - 05.2023
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Processed required paperwork to expedite handling of shipped and received goods.

Education

High School Diploma -

Lyceum Im. V’yacheslav Chornovil
Ukraine Ivano-Frankivsk
08.2022

Skills

  • Emergency Care
  • Passenger safety management
  • Customer Service
  • Emergency Response
  • First Aid
  • Sales expertise
  • Food and Beverage Service
  • Strong Work Ethic
  • Emergency Situations Management
  • Professional Appearance

Languages

Ukrainian
Native language
English
Advanced
C1
Polish
Advanced
C1
Russian
Proficient
C2

Timeline

Flight Attendant

WizzAir
08.2023 - Current

Shipping and Receiving Clerk

Hiventy
09.2022 - 05.2023

High School Diploma -

Lyceum Im. V’yacheslav Chornovil
Martha Andruskiv