Moda, cooking, singing
Martha Hachoongo
Chef Catering
Lusaka
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Chef position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Waitress
Matebeto Traditional Restaurant
Lusaka
2020.05 - 2021.11
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Informed customers about daily and seasonal specials.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Managed over 50 customer calls per day
Chef
Chicken Inn
Lusaka
2019.05 - 2020.05
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Increased sale by 15%
- Trained kitchen staff to perform various preparation tasks under pressure.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Verified compliance in preparation of menu items and customer special requests.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cooked memorable dishes that brought new customers into establishment.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
Education
St. Mary's Secondary School
Lusaka 2008.06 - 2017.06
High School Diploma -
Matero Girls Secondary School
Lusaka 2018.11 - 2020.06
Skills
Wine service
Dining area maintenance
High-volume dining
Accurate money handling
Guest relations management
Tableside Service
Bar terminology
Order delivery practices
To-go order preparation
Food preparation and safety
Order accuracy
Daily specials memorization
Interests
Timeline
Waitress
Matebeto Traditional Restaurant
2020.05 - 2021.11
Chef
Chicken Inn
2019.05 - 2020.05
High School Diploma -
Matero Girls Secondary School
2018.11 - 2020.06
St. Mary's Secondary School
2008.06 - 2017.06
Modelling, cooking, singing, nature adventure , traveling , dancing
I like to be fashionably dressed and follow fashion trends that prevail in the world. I like to eat, even though you can't see it. I like to taste world cuisines and combine it with travels. When I'm tired after work or when the day is very hot, I like to take a shower. Then I sing songs that I know to myself. One of them is John Legend's "All of me". I also like dancing. My dream is to enroll in a salsa course in the future.