Martyna Grabowska

Continuation of Junior Researcher responsibilities, including:

• Acting as Senior Researcher in their absence
• Training new employees and retraining current staff
• Developing training materials
• Conducting audits
• Task allocation within the team
• Supervising various projects
• Handling complex client cases
• Responding to inquiries related to challenging cases in the team's support mailbox

Checking the criminal backgrounds of job candidates applying in the U.S., involving registry searches and liaising with appropriate courts for information.

I quickly adapted to this role, learning everything from scratch. From the outset, I consistently achieved high results (over 100% of targets every month). Shortly after training, I became the "go-to" person in my team, willingly sharing my knowledge when others needed assistance. After three months, I received a promotion and took on additional responsibilities.

• Efficiently served customers while maintaining high standards
• Managed a small team
• Performed managerial duties in the owner's absence
• Trained new staff
• Prepared schedules
• Managed inventory orders
• Ran the company's social media
• Implemented various ideas in the establishment, including an English menu I created (translations and design)