Martyna Tadajewska
Kwidzyn
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
1
1
year of professional experience
Work History
Guest Experience Agent
Sheraton Sopot Hotel
10.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
- Scheduled and confirmed restaurant reservations for guests.
- Greeted guests upon arrival by providing warm welcome.
Magazine Keeper
SuperValu
05.2022 - 09.2022
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Received new stock and input values into computer system.
Education
High School Diploma -
Sports Secondary School in Kwidzyn
Kwidzyn, Poland04.2022
Skills
- Event Planning
- Guest Relations
- Property Security
- Reservation Management
- Customer Service
- Payment Processing
- Flexible Schedule
- Guest Orientation
- Computer Skills
- Reservation Processing
- Documentation and Reporting
Languages
Polish, English
Native language
German
Elementary
A2
Timeline
Guest Experience Agent
Sheraton Sopot Hotel
10.2022 - Current
Magazine Keeper
SuperValu
05.2022 - 09.2022
High School Diploma -
Sports Secondary School in Kwidzyn
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