Maryam Gasimova
Krakow ,14
Summary
Adept at guest relations management and problem-solving, I significantly enhanced customer satisfaction at Efendi Restaurant by resolving complaints and coordinating tasks efficiently. My strong multitasking and team collaboration skills, honed across roles from cook operator to visa consultant, ensure high-quality service and compliance with regulations, driving positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Efendi Restaurant
Krakow
07.2024 - Current
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phones promptly to record and confirm reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Cook Operator
McDonalds
Krakow
03.2024 - 06.2024
- Assisted in training new staff members on proper safety procedures when handling food products.
- Collaborated with team to deliver timely service of items.
- Checked completed orders for correct quantity and quality.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Followed all health regulations related to food storage and sanitation standards.
Visa Consultant
Anket Sığorta
Baku
11.2021 - 11.2023
- Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
- Conducted research on current immigration laws and regulations to ensure compliance.
- Developed and maintained relationships with clients to ensure their visa applications were processed in a timely manner.
- Coordinated with foreign embassies, consulates, and government agencies when necessary.
- Organized client files according to established protocols.
- Assisted customers in completing the necessary paperwork for their visa applications.
- Translated immigration documents to explain relevance to potential residents.
- Provided customers with accurate information regarding visa application requirements, deadlines, and procedures.
Education
Bachelor of Arts - Tourism And Hospitality Management
O.M.Beketov National University of Urban Economy
Ukraine, Kharkiv11-2018
High School Diploma -
Respublika İncəsənət Gimnaziyası
Baku, Azerbaijan05-2014
Bachelor of Arts - International Business Management
Akademia WSB Krakow
KrakowSkills
- Conflict resolution
- Handling complaints
- Coordinating tasks
- Judgment and decision making
- Guest relations management
- Quality control analysis
- Strong multitasking
- Team collaboration
- Problem-solving
- Quick learner traits
Languages
Azerbaijani
Native/ Bilingual
English
Professional
Russian
Full Professional
Polish
Elementary
Certification
- Leadership Development Experience Certificate through AIESEC 2018
- Certificate of Appreciation LSB Kaunas
Timeline
Restaurant Hostess
Efendi Restaurant
07.2024 - Current
Cook Operator
McDonalds
03.2024 - 06.2024
Visa Consultant
Anket Sığorta
11.2021 - 11.2023
Bachelor of Arts - Tourism And Hospitality Management
O.M.Beketov National University of Urban Economy
High School Diploma -
Respublika İncəsənət Gimnaziyası
Bachelor of Arts - International Business Management
Akademia WSB Krakow
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