Maryam Mazin
Poznan,30
Summary
A quick learner, Organized and exceptional multitasker with top-notch verbal and written communication skills. Offering over 5 years of customer services and hands-on experience in collecting, analyzing and recording data on progress of planning permission applications and responding to queries about planning permission application process, hard worker, able to work under pressure, and can work independently or with team.
Overview
6
6
years of professional experience
Work History
Assignment Coordinator
ParaMed Home Health Care
06.2022 - Current
- Assess clients' healthcare needs and develop personalized care plans in collaboration with healthcare professional
- Coordinate scheduling of healthcare services, including PSW visits, nursing care, therapy sessions,and other required treatments
- Monitor clients' progress and update care plans as needed
- Act as liaison between clients, their families, and healthcare team to ensure seamless-communication and address any concerns or issues
- Maintain accurate records of client information, care plans, and service schedules using electronic systems or other designated tools
- Mentored and coached interns and newly hired team members on office procedures and computer systems .
- Helped large volume of patients calls every day with positive attitude and focus on patient’s satisfaction.
Pharmacy Assistant
Queentario pharmacy
06.2019 - 05.2022
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
- Efficiently processed cash register transactions for new and refilled prescription orders
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Answered telephones and provided information about order status, store hours and pharmacy procedures
RECEPTIONIST
QUEENTARIO MEDICAL CENTRE
04.2018 - 05.2022
- Successfully managed information, including sign-in, patients records, orders, and billing
- File and maintain records
- Provide information about establishment such as location of departments or offices, employees within organization, or services provided
- Schedule appointments and maintain and update appointment calendars
- Analyze data to determine answers to questions from customers or members of public.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Transmit information or documents to customers, using computer, mail, or fax machine.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Corresponded with clients through email, telephone, or postal mail
- Handled cash transactions and maintained sales and payments records accurately
- Operated multi-line telephone system to answer and direct high volume of calls
Physiotherapist Assistant
Queentario Physiotherapy
09.2019 - 03.2020
- Answers patient questions promptly through email, phone and in person
- Scheduled patient appointments in most effective manner, ensured received high-quality care
- Interviewed patients to collect medical information and insurance details
- Prepare treatment areas and electrotherapy equipment for use by physiotherapist
- Monitor operation of equipment and record use of equipment and administration of treatment
- Assist patients to dress, undress, and put on and remove supportive devices
- Secure patients into or onto therapy equipment.
Barista
Tim Hortons
02.2018 - 09.2018
- Stocked supplies and retail products
- Prepared and served hot and cold beverages To customers
- Maintained calm demeanor during high-volume periods and special events
- Provided customers with product details such as coffee blends and preparation descriptions
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning
- Described menu items to customers and suggested products based on stated preferences
- Trained new employees on store procedures, corporate branding and best practice.
- Passionate about learning and committed to continual improvement
Education
M.D. - Medicine
Poznan University of Medical Sciences
Poznan 06.2026
Diploma - Medical Office Assistant
Trios Collage
Mississauga, Canada11.2019
Skills
- Report writing and documentation
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Flexible and Adaptable
- Planning and Coordination
- Multi-line phone talent
- Creative problem solving
- Negotiation
- Quality assurance
- Account management
- Complaint resolution
- Professional telephone demeanor
- Service standard compliance
- Medical terminology knowledge
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Assignment Coordinator
ParaMed Home Health Care
06.2022 - Current
Physiotherapist Assistant
Queentario Physiotherapy
09.2019 - 03.2020
Pharmacy Assistant
Queentario pharmacy
06.2019 - 05.2022
RECEPTIONIST
QUEENTARIO MEDICAL CENTRE
04.2018 - 05.2022
Barista
Tim Hortons
02.2018 - 09.2018
M.D. - Medicine
Poznan University of Medical Sciences
Diploma - Medical Office Assistant
Trios Collage
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