Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Maryana Yaroshevych

Summary

Accomplished E2E Delivery Lead at Shell Oil, adept in Project Delivery and Stakeholder Management. Spearheaded global projects and strategic initiatives, enhancing CO process efficiency and customer satisfaction. Proven track record in fostering business growth and operational excellence through market analysis and a commercial mindset. Excelled in building long-term customer relationships and driving continuous improvement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

E2E Delivery Lead UK

Shell Oil
01.2022 - Current
  • Plan and manage country implementation of Global Projects;
  • Lead/own resolution of complex issues, mobilizing the right E2E partners;
  • Work with business partners and stakeholders to identify and Deliver Business Growth/Strategic Projects (e.g. new business model, market entries, special deals, pricing strategy) in collaboration with CXE and Operations;
  • Manage Implementation of Change Requests, new/changes to System/ ERP/ Tools and Improvement Projects;
  • Identify opportunities, improve CO process efficiency, KPI performance, Customer Experience and enable business growth;
  • Preparation and running of stakeholder engagements.

Key Account Specialist UK

Shell Oil
06.2020 - 01.2022
  • Build and sustain value-based long-term relationships with selective portfolio of high-value retail partners in the UK, understanding their needs, preferences, and pain points;
  • Manage day-to-day issues of Key Account partners;
  • Ensure operational excellence and high customer satisfaction with Key Accounts- Marketing, Finance and Business knowledge essentials;
  • Identify and implement Continuous Improvement;
  • Promote the sharing of best practice internally to drive cross-business collaboration;

Customer Operations Specialist GP and Loyalty DACH

Shell Oil
01.2019 - 06.2020
  • Analyzing data to identify trends and areas for improvement, leading to more effective decision-making in operations management;
  • Managing customer experience, relationship and satisfaction across the end-to-end journey;
  • Looking after marketing campaigns as CO representative;
  • Driving best-in-class CX and to ensure maximum customer-centricity;

Customer Operations Specialist, DACH

Shell Oil
05.2017 - 01.2019
  • Handling customer inquiries and resolve issues promptly;
  • Assisting with billing issues, product information, and technical support;
  • Completing periodic reports on customer satisfaction and operational performance.

Education

Ph.D. - Economic Geography

Ivan Franko National University of Lviv
Lviv, Ukraine
11.2020

Master of Science - Economic Geography

Ivan Franko University of Lviv
Lviv, Ukraine
06.2014

Bachelor of Science - Geography

Ivan Franko University of Lviv
Lviv, Ukraine
06.2013

Skills

  • Project Delivery
  • Stakeholder Management
  • Market Analysis;
  • Problem Solving;
  • Strategic Planing;
  • Continuous Improvement
  • Commercial Mindset
  • Customer Relationship Management
  • Communication

Certification

Top 5 Strengths by Gallup assessment

  • Developer
  • Analytical
  • Responsibility
  • Strategic
  • Achiver

Languages

Ukrainian
Native language
English
Advanced
C1
German
Upper intermediate
B2
Polish
Advanced
C1

Timeline

E2E Delivery Lead UK

Shell Oil
01.2022 - Current

Key Account Specialist UK

Shell Oil
06.2020 - 01.2022

Customer Operations Specialist GP and Loyalty DACH

Shell Oil
01.2019 - 06.2020

Customer Operations Specialist, DACH

Shell Oil
05.2017 - 01.2019

Ph.D. - Economic Geography

Ivan Franko National University of Lviv

Master of Science - Economic Geography

Ivan Franko University of Lviv

Bachelor of Science - Geography

Ivan Franko University of Lviv

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Maryana Yaroshevych