Maryna Kravchenko

• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Receiving and setting up phone and email reservations

• Professional customer service

• Maintaining the operation of electronic reservation systems (Opera Hotel Management System)

• Preparing reports for other organizational units of the hotel

• Collaborated with team members to handle guest requirements from check-in through check-out.

• Serving guests in Polish, English, Ukrainian, and Russian languages

• Operation of desk equipment

• Taking care of the excellent image and pleasant atmosphere of the hotel

• Operated studio sound boards, desks and playout software for slick, professional broadcasts.
• Produced creative radio segments focused on music, current events and lifestyle topics.
• Engaged listeners through social media platforms to increase station visibility.
• Interviewed local and international celebrities to raise brand profile and build listener engagement.
• Announced ads, song switches and breaking news segments for radio broadcasts.

• Coordinating and conducting training for international teams of volunteers (there were 30 to 50 people under my care, who were changing every week)

• Ensuring clear communication between volunteers

• Implementing special events for volunteer service appreciation.

• Communicate in four languages: English, Polish, Ukrainian, Russian

• Keeping reports of food products used and dishes prepared by the kitchen

• Controlling product quality

• Managed and tracked volunteer hours and progress to support accurate documentation.
• Collaborated with other departments to maximize impact of volunteer efforts.