Maryna Tsitkova
Warsaw
Summary
Focused Sales Manager offering 10 years of sales. Diligent in building and retaining accounts by providing support and attentive service.
Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
12
12
years of professional experience
Work History
Sales Manager
1AK-GROUP
07.2022 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services more than 30 calls per day.
- Met with clients, delivering presentations, and educating on product and service features and offerings (2-5 meetings per week).
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Effective participation in tenders, public procurements: formation of package of documents, calculation of price offer, reference lists, reports on turnover, offline participation in tenders and procurements (over 10 per day).
- Control of shipment of products to customers.
- Control of payment by buyers of goods under concluded contracts, control of accounts receivable by strengthening control of financial discipline of clients, issuing claims.
- Fulfillment of planned indicators: sales volume, accounts receivable, active client base.
- Maintaining customer data in CRM-system (Beatrix): invoices, contracts, documents, customer calls, shipment and delivery data.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Facilitated business by implementing practical networking techniques.
- Drove sales by developing contract sales.
- Handled customer relations issues, enabling quick resolution, and client satisfaction
Sales Manager
Russian Oils
02.2019 - 07.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Searching and attracting clients, working with regular clients, building long-term relationships.
- Full support of transaction (commercial proposals, invoices, contracts, shipments, control of accounts receivable).
- Preparation and execution of accompanying and travel documents, control of document flow.
- Formation of applications and search for transportation for shipment of goods.
- Cargo routing.
- B2B sales of company's products, barter and netting transactions.
- Consulting and selection of solutions for clients.
- Effective participation in tenders and public procurement, exchanges.
Retail Sales Manager
Belservicedom
11.2014 - 12.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentations (20%).
- Prepared sales presentations for clients showing success and credibility of products.
Belarusbank Logo Leading Retail Banking Specialist
Belarusbank
08.2014 - 11.2014
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Identified, marketed and recommended bank products and services to achieve individual sales over 100 times.
- Reached out, generated appointments and built new relationships to grow business.
- Attraction of funds of individuals into deposits over 50 times.
- Opening and closing settlement and other accounts.
- Conclusion of contracts over 50 times.
- Accepting payments.
- Currency exchange operations.
- Settlement and cash services for individuals.
- Servicing of bank payment card holders.
Economics Specialist
Gomeltorgmash
07.2011 - 08.2014
- Followed all company policies and procedures to deliver quality work.
Interpreted clients' needs and introduced services to fit specific requirements. - Maintaining material accounting books.
- Development of drafts of free selling prices for production and technical products, non-standardized equipment, consumer goods, services.
- Execution of calculation materials on prices for approval by pricing authorities.
- Introduction of price list of selling prices of enterprise for products, works, services.
- Drawing up protocols of coordination of selling prices.
- Costing calculations for household services to population, coming during month and planned calculations.
- Participation in development of QMS standards for compliance with requirements of STB ISO 9001 in their areas of work within their competence.
- Realization of policy and achievement of quality objectives within limits of his/her competence.
Education
High School Diploma -
Sukhoi State Technical University of Gomel
Homel, Belarus06.2013
Skills
- Sales Process
- Excellent Communication Skills
- Exceptional Multitasking Skills
- CRM
- Direct Sales
- Compelling Sales Proposal Writer
- Sales Presentation
- B to B Sales
- Sales Territory Growth
- Persuasive Negotiations
- Closing Techniques
- Lender Relations
Languages
Russian
Native language
English
Intermediate
B1
Polish
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Sales Manager
1AK-GROUP
07.2022 - 03.2023
Sales Manager
Russian Oils
02.2019 - 07.2022
Retail Sales Manager
Belservicedom
11.2014 - 12.2018
Belarusbank Logo Leading Retail Banking Specialist
Belarusbank
08.2014 - 11.2014
Economics Specialist
Gomeltorgmash
07.2011 - 08.2014
High School Diploma -
Sukhoi State Technical University of Gomel
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