Maryna Yakubova

• Achieved higher levels of employee engagement through effective communication, coaching, and recognition programs.
• Successfully negotiated contracts with suppliers, securing favorable terms for the organization while reducing procurement costs.
• Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.

• Booked , reviewed reservations, processed payments

• Negotiated and developed annual contracts with hotels , aircraft services and rental cars services

• Ensured a high level of communication and customer service at all times

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Prepared weekly employee work schedules to meet operational needs.
• Entered and updated sensitive customer information during check-ins and room changes.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.