Matan Trabelsi
Cracow, Poland
Summary
Highly-motivated professional adept in client relationship management, technical support, and recruitment - conducted 100+ interviews on UpWork for developers, video editors, and social media managers. Enthusiastic hobbyist in computer hardware, actively engaged in enhancing own expertise in web design & development under the mentorship of industry experts, dedicated to staying updated on industry trends and technologies. Certified in e-commerce store management and Full-Stack .Net development.
Overview
7
7
years of professional experience
Work History
Client Relationship Manager
Freelancer
01.2018 - 12.2023
- Utilised cold calling and hot leads to acquire clients, understanding their needs and providing tailored solutions within the music industry.
- Built and maintained strong, professional relationships with clients, going above and beyond to cater to their requirements, analysed projects, assisted with managing budgets & structure, reducing costs by 20-40% with an increase of 10-30% of production schedule.
- Leveraged industry connections to improve clients’ experience in their project development, appropriately outsourced services when needed.
Tech Support Specialist
Partner
02.2021 - 05.2022
- Collaborated with teams to provide direct technical support to clients in a dynamic environment, maintained a call-back average of less than 15%.
- Demonstrated proficiency in delivering solutions and resolving IT issues by analysing software and hardware problems.
- Successfully upsold IT products and services. Continuously learned new technologies to better the quality of support given, enhancing customer experience.
Client Relationship Manager
School Setting
07.2016 - 08.2018
- Provided one-on-one sessions, identified clients’ aspirations and accordingly built personalised plans of action to overcome challenges.
- Upsold courses & long term contracts ensuring high client satisfaction & profitability, reaching 85% 4 months retention rate.
- Provided customised solutions in the educational system.
- Substituted peers, adapted to various project structures within a private school environment.
Education
Certification - E-commerce Store Management
Digital IL
Tel Aviv08-2020
Certification - Full-Stack .Net
John Bryce
Tel Aviv05-2015
Skills
- Fluent English (C1 Level)
- Proficient in Design Principles
- Simplify Complex Technicalities
- Continuous learning mindset
- Proficiency in project analysis
- Strong technical communication
- IT troubleshooting
- Budget management
- Strategic problem solver
Technologies
Figma , PhotoShop, CSS, HTML5, Tailwind,
JavaScript, React.js, Node.js, MongoDB, AWS.
Timeline
Tech Support Specialist
Partner
02.2021 - 05.2022
Client Relationship Manager
Freelancer
01.2018 - 12.2023
Client Relationship Manager
School Setting
07.2016 - 08.2018
Certification - E-commerce Store Management
Digital IL
Certification - Full-Stack .Net
John Bryce
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