Mateusz Azierski
Gdynia,Poland
Summary
Customer service agent with extensive experience in security, compliance, and operational logistics at Stena Line. Demonstrated ability to manage check-in procedures for passengers and vehicles while ensuring compliance with ISPS code regulations. Expertise in problem-solving under pressure, addressing complex booking issues, and maintaining safety in high-traffic environments. Previous experience as a salesperson and warehouse assistant at Relay enhanced communication skills and adaptability in dynamic settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent (Check-in)
Stena Line
Gdynia
04.2025 - Current
- Security & Compliance: Responsible for verifying travel documents and ensuring strict adherence to ISPS Code (International Ship and Port Facility Security) regulations.
- Operational Logistics: Managing the check-in process for passengers and various vehicle types, including passenger cars, freight units, and ADR (Dangerous Goods), ensuring all data matches manifest requirements.
- Vessel Coordination: Liaising with the ship's deck department and terminal marshals to ensure efficient boarding procedures and timely departures.
- Safety Monitoring: Actively monitoring the terminal area for potential hazards, ensuring the safety of passengers and port personnel in a heavy-traffic environment.
- Problem Solving: Handling complex booking issues and logistical challenges under high pressure during peak boarding windows.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Built rapport with customers through courteous and professional communications.
Salesperson & Warehouse Assistant
Relay
Gdańsk
04.2022 - 11.2024
- While working at Gdańsk Rębiechowo Airport as a Salesperson & Warehouse Assistant, I gained valuable experience in customer service and working in an international environment.
- Daily interactions with travelers from various countries allowed me to develop my communication skills and confidently use foreign languages in practical situations.
- I learned efficient work organization, product display management, and warehouse operations - from receiving deliveries and inventory control to maintaining order.
- Working in a fast-paced environment taught me how to make quick decisions, be adaptable, and perform under pressure.
- I also gained experience in sales systems and teamwork, making me well-organized, open to new challenges, and ready for further development.
Education
Navigation - Engineer
Naval Academy of the Heroes of Westerplatte
Gdynia05-2026
Technician in the Operation of Ports and Airport Terminals - Technical secondary school
Centrum Kształcenia Zawodowego i Ustawicznego nr 1 w Gdyni
Gdynia04-2023
Skills
- Check-in procedures
- Customer Service Excellence
- Computer Systems & IT Proficiency
- Team Communication & Social Skills
- Passenger Safety Procedures
- Logistics & Cargo Handling
- Driving licence: Category B
- Firefighting procedures
- COLREGS Knowledge
- Navigation and charting
- Problem solving
Languages
English
Upper Intermediate
B2
Russian
Elementary
A2
Hobbies and Interests
- Active Lifestyle: Passionate about swimming (key for maritime safety), running, and squash. Focused on maintaining high physical fitness and endurance.
- Technology & Computing: Deep interest in modern IT solutions, hardware, and digital tools useful for navigating advanced shipboard systems.
- Travel & Global Cultures: Eager to explore new destinations and learn about diverse cultures and languages, which fuels my motivation for a career at sea.
- Culinary Arts: Enjoy cooking and experimenting with different cuisines; a great way to integrate and contribute to the social life on board.
- Music: A personal way to relax and maintain a positive mindset during long periods away from home.
Certification
- SPL.03. Cargo Handling in Ports and Terminals | OKE Gdańsk
- SPL.02. Passenger Service in Ports and Terminals | OKE Gdańsk
- Basic Safety Training Certificate | Ośrodek Szkoleniowy Akademii Marynarki Wojennej
- Certificate of Training in the Operational Use Electronic Chart Display and Information System | Ośrodek Szkoleniowy Akademii Marynarki Wojennej
- Certificate of Proficiency for seafarers with designated security duties | Ośrodek Szkoleniowy Akademii Marynarki Wojennej
- Certificate of Proficiency in Security-awareness | Ośrodek Szkoleniowy Akademii Marynarki Wojenne
- Deck Hand Certificate | Ośrodek Szkoleniowy Akademii Marynarki Wojenne
- Seaman's book
- Medical certificate
Interests
- Travel & Culture: Exploring new destinations and learning about different cultures
- Sports: Staying active through running and swimming
- Technology: Passionate about computers and IT
Timeline
Customer Service Agent (Check-in)
Stena Line
04.2025 - Current
Salesperson & Warehouse Assistant
Relay
04.2022 - 11.2024
Navigation - Engineer
Naval Academy of the Heroes of Westerplatte
Technician in the Operation of Ports and Airport Terminals - Technical secondary school
Centrum Kształcenia Zawodowego i Ustawicznego nr 1 w Gdyni