Mateusz Gracz
Poznań
Summary
Results-driven Category Manager with extensive experience in e-commerce and marketplace operations. Skilled in category strategy, pricing, promotions, commercial analysis, and optimising product visibility and conversion. Combines a strong background in merchant account management and customer experience with a data-driven approach to improving category performance and supporting business growth.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work history
Category manager
Kinguin
Poznan, Greater Poland
2023.02 - Current
- Developing category strategies to drive sales, profitability, and marketplace growth.
- Managing pricing, promotions, and commercial activity across assigned digital product categories.
- Analysing sales, margins, market trends, and competitor activity to identify growth opportunities.
- Optimising product catalogues, category landing pages, website navigation, and product visibility.
- Collaborating with sellers and internal teams to improve category performance and customer experience.
- Improving traffic and conversion through homepage placements, promotional campaigns, and price-comparison websites.
Key Account Manager
Kinguin
Poznan, Greater Poland
2020.01 - 2023.01
- Developing and maintaining strategic long-term trusting relationships with high volume clients
- Researching new potential clients
- Payouts Management
- Serving as contact point for key customers and internal teams
- Suggesting solutions that answer clients needs and wants
Senior Customer Service Advisor
Kinguin
Poznan, Greater Poland
2018.02 - 2019.12
- Live-chat and ticket correspondence with the customers
- Maintaining high standard in Customer Experience and Satisfaction
- Multi-level assistance with store navigation and order processing
- Providing assistance and solutions for the 1st line of Customer Service
- Shift Management
Customer Service Advisor
Kinguin
Poznan, Greater Poland
2017.02 - 2018.01
- Live-chat and ticket correspondence with the customers
- Maintaining high standard in Customer Experience and Satisfaction
- Multi-level assistance with store navigation and order processing
- Providing assistance and solutions for the 1st line of Customer Service
- Employee training
Customer Service Specialist with German
Kinguin
Poznan, Greater Poland
2015.10 - 2017.01
- Live-chat and ticket correspondence with the customers
- Maintaining high standard in Customer Experience and Satisfaction
- Multi-level assistance with store navigation and order processing
Education
Master's degree - Applied Linguistics
Adam Mickiewicz University of Poznań
Poznań 2013.10 - 2015.06
Bachelor's degree - Applied Linguistics
Adam Mickiewicz University of Poznań
Poznań 2009.10 - 2013.09
Skills
- Category Management
- Category Strategy & Growth
- Pricing & Promotions
- Commercial Analysis & Reporting
- Product Catalogue Optimisation
- Merchant Account Management
- Customer Experience
- Communication & Negotiation
Languages
Polish
Proficient (C2)
English
Advanced (C1)
German
Upper intermediate (B2)
Spanish
Elementary (A2)
Affiliations
- Video Games
- Music
- Cooking
- Science
- Origami
Timeline
Category manager
Kinguin
2023.02 - Current
Key Account Manager
Kinguin
2020.01 - 2023.01
Senior Customer Service Advisor
Kinguin
2018.02 - 2019.12
Customer Service Advisor
Kinguin
2017.02 - 2018.01
Customer Service Specialist with German
Kinguin
2015.10 - 2017.01
Master's degree - Applied Linguistics
Adam Mickiewicz University of Poznań
2013.10 - 2015.06
Bachelor's degree - Applied Linguistics
Adam Mickiewicz University of Poznań
2009.10 - 2013.09