Mateusz Janisz
Dzierzazno,22
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Passenger Service Assistant
Ferier
09.2022 - Current
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
Passenger Service Agent
Ls Airport Services
06.2021 - 09.2021
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Order Picker
Otto Workforce
10.2020 - 03.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Passenger Service Assistant
Ls Airport Services
10.2017 - 10.2020
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
Cashier
Auchan Poland
05.2017 - 10.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cashier
PoloMarket
02.2017 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Auxiliary Worker
Unilever Ice Cream Poland
11.2015 - 08.2016
- Participated in training sessions to enhance skills and stay current with industry best practices.
- Demonstrated adaptability by taking on new responsibilities as needed within the organization.
- Enhanced workplace efficiency by streamlining processes and optimizing workflow.
- Consistently received positive feedback from supervisors regarding attention-to-detail, accuracy of work outputs, professionalism, reliability.
Restaurant Worker
McDonald's Poland
12.2014 - 01.2015
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
Education
High School Diploma -
General Secondary School
Kartuzy, Poland04.2015
Hairdresser - Hairstyling
Vocational School
Kartuzy, Poland06.2013
Skills
- Disability Assistance Awareness
- Patience and Tolerance
- Time management skills
- Cash Handling
- Public Speaking Confidence
- Professionalism and Poise
- Customer Service
- Work Ethic and Integrity
- Empathy
Hobbies
My hobby is primarily civil aviation. I also read books, mainly biographical. I love listening to 70's, 80's and 90's music
Languages
Polish
Native language
English
Upper intermediate
B2
Swedish
Beginner
A1
Timeline
Passenger Service Assistant
Ferier
09.2022 - Current
Passenger Service Agent
Ls Airport Services
06.2021 - 09.2021
Order Picker
Otto Workforce
10.2020 - 03.2021
Passenger Service Assistant
Ls Airport Services
10.2017 - 10.2020
Cashier
Auchan Poland
05.2017 - 10.2017
Cashier
PoloMarket
02.2017 - 03.2017
Auxiliary Worker
Unilever Ice Cream Poland
11.2015 - 08.2016
Restaurant Worker
McDonald's Poland
12.2014 - 01.2015
High School Diploma -
General Secondary School
Hairdresser - Hairstyling
Vocational School
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