Summary
Overview
Work History
Education
Skills
Student Exchange
Timeline
Generic

Mateusz Kubiczek

Senior Customer Service Representative
Częstochowa

Summary

Customer service specialist with 5+ years of experience in multinational environments (B2B/B2C). Skilled in conflict resolution, client relationship management, and working under pressure. Currently a Senior Customer Representative at HireRight, with a track record of training teams and optimizing processes. Fluent in business English (C1).

Overview

8
8
years of professional experience
27
27
years of post-secondary education
2
2
Languages

Work History

Senior Customer Service Representative

HireRight
04.2024 - Current
  • Manage end-to-end client relationships for international accounts.
  • Resolve escalated cases in SalesForce; act as a liaison between internal departments and clients.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Train new hires on customer service protocols.

Customer Service Representative

HireRight
Remote
07.2022 - 03.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled B2B client inquiries in English/Polish

Sales Associate / Customer Service

Dreams & Gifts
05.2021 - 09.2021
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Provided in-person sales consultations and product recommendations, boosting average transaction value.
  • Managed visual merchandising and inventory restocking.

Customer Advisor

Wyjątkowy Prezent
02.2021 - 09.2021
  • Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Supported sales efforts by providing accurate information about products or services that matched customer needs.

Cinema Service Worker

Cinema City
01.2019 - 01.2021
  • Processed ticket sales and resolved guest issues during high-traffic events (e.g., movie premieres).
  • Prepared F&B orders while adhering to hygiene standards.

Junior Customer Advisor

RTV EURO AGD
10.2020 - 12.2020
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.

Production Worker

Interkadra (ZF)
04.2017 - 10.2017
  • Assembly of automotive components in an international team.

Education

Master of Business - Management

Politechnika Częstochowska
Częstochowa, Poland
04.2001 - Current

Bachelor - English Business Language

Politechnika Częstochowska
Częstochowa
10.2017 - 09.2020

Skills

  • Experienced with Salesforce tools

  • Skilled in high-pressure environments

  • Customer-focused approach

  • Strong desire for knowledge

  • Experience in global settings

  • Customer service in B2B and B2C sectors

  • Skilled in enhancing sales through upselling

  • Client onboarding process management

Student Exchange

Erasmus+, Romania, 10/01/21, 02/01/22

Timeline

Senior Customer Service Representative

HireRight
04.2024 - Current

Customer Service Representative

HireRight
07.2022 - 03.2024

Sales Associate / Customer Service

Dreams & Gifts
05.2021 - 09.2021

Customer Advisor

Wyjątkowy Prezent
02.2021 - 09.2021

Junior Customer Advisor

RTV EURO AGD
10.2020 - 12.2020

Cinema Service Worker

Cinema City
01.2019 - 01.2021

Bachelor - English Business Language

Politechnika Częstochowska
10.2017 - 09.2020

Production Worker

Interkadra (ZF)
04.2017 - 10.2017

Master of Business - Management

Politechnika Częstochowska
04.2001 - Current

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Mateusz KubiczekSenior Customer Service Representative