Mateusz Markiel
Piekary Slaskie,Silesia
Summary
Accomplished professional with expertise in client engagement, leadership, and project coordination. Demonstrates strong skills in compliance awareness, service delivery, and business communication. Proficient in risk mitigation, change implementation, and incident response. Technical competencies include Linux, Docker, AWS, Kubernetes, Terraform, GitLab CI/CD (earlier exposure to Jenkins), and Elastic Search. Committed to driving successful outcomes through effective project management and innovative solutions.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Service manager
Red Reply DE
Katowice
2026.01 - Current
- Manage a team of 8 Ops Engineers managing ~600 incidents monthly, while coordinating with 7 development teams across the product portfolio.
- Introduced monitoring and alerting improvements, cutting downtime incidents by ~30% and enhancing service stability.
- Optimised task delegation and team communication to maximise productivity, streamline service operations, and maintain a harmonious work environment.
- Fostered strong client relationships and effectively managed complaints, directly improving business reputation and customer satisfaction.
- Conducted regular team meetings to set performance goals, track progress, and resolve conflicts, ensuring a positive and high-performing workplace.
DevOps Engineer- Technical & Team Leader
Red Reply DE
Katowice
2024.09 - 2026.01
- Took over leadership of the same project, overseeing 8 engineers and driving delivery excellence.
- Coordinated two frontends (for business customers and call center agents) and backend microservices, ensuring reliable integration.
- Introduced monitoring and alerting improvements, cutting downtime incidents by 30%.
- Mentored junior engineers and streamlined onboarding, reducing ramp-up time by 15%.
- Reported to stakeholders, maintained SLA compliance, and aligned technical priorities with business needs.
Junior DevOps Engineer
Red Reply DE
Katowice
2023.04 - 2024.09
- Helped manage AWS cloud infrastructure, hosting 20+ applications with 99.9% availability in total over 3 years.
- Participated in on-call rotations, resolving incidents between 30 minutes and 4 hours and contributing to platform stability.
- Helped manage CI/CD pipelines, improving delivery speed and reducing errors through close collaboration with QA and Dev teams.
- Helped manage containerized applications across 20+ Kubernetes namespaces.
DevOps Intern
Shiji Poland Sp.z.o.o
Katowice, Silesia
2022.07 - 2023.03
- Assisted in designing and maintaining CI/CD pipelines (Jenkins, Nexus) supporting QA and Ops teams.
- Wrote scripts and small tools leveraging REST API to support automation of testing and deployments.
- Helped in deploying and configuring Kubernetes and Helm environments.
- Supported the team in Infrastructure as Code practices using Terraform, gaining hands-on experience.
Head of Database Administrators Team
Military Complementary Headquarters
Chorzow
2020.10 - 2022.06
- Administered ICT infrastructure supporting 20+ active users across multiple departments.
- Created and maintained technical documentation that improved onboarding efficiency for new staff by 50%.
- Successfully decommissioned outdated equipment, which increased the unit's capability to obtain new resources by 30%.
- Diagnosed and resolved technical issues with databases for seamless operations.
Team Leader and acting Coordinator
Aktrion Group
Siemianowice Śląskie, Silesia
2019.03 - 2020.09
- Supervised 3 team leaders and a group of 20+ employees, ensuring delivery of client KPIs.
- Negotiated with an international client, reducing rework rate by 10-25%.
- Implemented a new reporting system, cutting administrative time by 10 hours per week.
Bar Manager
Fuchs Pub
Bytom
2018.03 - 2019.03
- Managed day-to-day operations of the pub, including staff supervision and scheduling.
- Ensured high-quality customer service and built strong client relationships.
- Oversaw supply chain and inventory management to maintain smooth business operations.
Education
Bachelor of Science - National Security
Poznań School of Banking
Chorzów 2015.01 - 2018.01
Bachelor of Science - Computer Science
Poznań School of Banking
Chorzów 2019.01 - 2022.01
Skills
Client Engagement
Leadership
Project Coordination
Compliance awareness
Service delivery expertise
Business communication
Risk mitigation
Change implementation
Linux-Ubuntu
Docker
AWS
Kubernetes
Terraform
Certification
- AWS Certified Cloud Practitioner
- ITIL Foundation Certificate in IT Service Management
Languages
English
Advanced
Affiliations
- Dogs
- Bike
- Board Games
- D&D
Timeline
Service manager
Red Reply DE
2026.01 - Current
DevOps Engineer- Technical & Team Leader
Red Reply DE
2024.09 - 2026.01
Junior DevOps Engineer
Red Reply DE
2023.04 - 2024.09
DevOps Intern
Shiji Poland Sp.z.o.o
2022.07 - 2023.03
Head of Database Administrators Team
Military Complementary Headquarters
2020.10 - 2022.06
Team Leader and acting Coordinator
Aktrion Group
2019.03 - 2020.09
Bachelor of Science - Computer Science
Poznań School of Banking
2019.01 - 2022.01
Bar Manager
Fuchs Pub
2018.03 - 2019.03
Bachelor of Science - National Security
Poznań School of Banking
2015.01 - 2018.01