Mateusz Olek
Overview
10
10
years of professional experience
Work History
E-Commerce Assistant
Purus Polska
05.2021 - Current
- Operating and managing e-commerce platforms: allegro.pl and shoper
- Responding to customer e-mails and phone calls to solve problems such as delivery issues, payments, exchanges and refunds
- Generating documentation and information required for customer shipments
- Creating tracking orders and notifying customers of status or potential delays
- Assisting with warehouse responsibilities, including receiving, packing, stocking and inventory control
- Keeping office and warehouse supplies sufficiently stocked, placing orders promptly to replenish materials before depleted
Warehouse Worker
Aparatex
01.2020 - 11.2020
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Unpacked and repacked items in different quantities and configurations for shipment
- Assembled pallets and crates for secure transportation of materials
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
Social Services Employee
Social Welfare Center
05.2018 - 12.2019
- Interacted with customers by phone, email or in-person to provide information
- Received and processed social programs applications
- Processed incoming and outgoing mail and packages according to established procedures
- Routed correspondence, documents and messages to correct departments and staff members
Production Worker
Technopol Group
02.2017 - 04.2018
- Followed safety procedures and guidelines to maintain safe working environments
- Collaborated with other departments to optimize production workflows
- Troubleshot production issues and provided timely solutions
- Organized work to meet production goals
- Performed general equipment maintenance and repair to minimize downtime
Customer Service Representative
Obi
11.2016 - 01.2017
- Engaged customers in social conversations to create pleasant and easy shopping experience
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise
- Participated in meetings and training sessions to stay informed about product updates and changes
- Located merchandise across various stores to address customer needs
Manual Laborer
Links
03.2014 - 10.2016
- Used variety of hand and power tools to complete tasks
- Cleaned and maintained tools, equipment and worksites
- Loaded and unloaded materials and equipment onto and off construction sites
- Completed tear-down of existing structures to prepare for new construction
Education
Electroradiology Technician -
Medical Vocational School
Ostrów Wielkopolski01.2023
Skills
- Customer service and assistance
- Complaint Reviews
- Client correspondence
- E-Commerce
Hobbies
Kettlebell Training
Gaming
Timeline
E-Commerce Assistant
Purus Polska
05.2021 - Current
Warehouse Worker
Aparatex
01.2020 - 11.2020
Social Services Employee
Social Welfare Center
05.2018 - 12.2019
Production Worker
Technopol Group
02.2017 - 04.2018
Customer Service Representative
Obi
11.2016 - 01.2017
Manual Laborer
Links
03.2014 - 10.2016
Electroradiology Technician -
Medical Vocational School