Mateusz Polak
IT Support Team Lead | Implementation & QA Specialist
Szydlowiec
Profil zawodowy
Experienced IT Support Team Lead and Implementation Tester with 4+ years of experience in the telematics industry. Skilled in technical support, system testing (manual & API), process improvement, and client-facing implementations. Strong ability to bridge technical and business needs through problem-solving, documentation, and user training. Seeking a role in implementation, technical support, or system deployment.
Podsumowanie
17
17
years of professional experience
7
7
years of post-secondary education
Doświadczenie
IT Support Team Lead / Implementation Tester
Globtrak Polska
Kielce
02.2024 - Current
- Managed a 3-person Helpdesk team, ensuring SLA compliance and high-quality support
- Diagnosed and resolved technical issues related to telematics systems (GPS, sensors, recorders)
- Performed manual and API testing, including validation of system functionalities
- Created technical documentation, procedures, and user instructions
- Conducted product training and onboarding for employees and clients
- Analyzed system data and support tickets to improve processes and system performance
Software Tester / Implementation Specialist
Globtrak Polska
Kielce
08.2023 - 02.2024
- Conducted manual and REST API testing of telematics software
- Developed simple Python scripts to automate selected testing processes
- Delivered client training on system usage and hardware integration
- Supported system implementations, including configuration and client onboarding
- Tested GPS devices, recorders, and mobile hardware
Technical Support Specialist
Globtrak Polska
Kielce
03.2022 - 08.2023
- Diagnosed and serviced telematics devices (AvMap, Brigade, Teltonika, etc.)
- Provided technical support to installers and clients
- Collaborated with internal teams to resolve system and hardware issues
- Maintained service documentation and reports
- Managed inventory and technical documentation
- Delivered technical support in English (international clients)
Production Supervisor
Honda UK Manufacturing
Swindon
01.2016 - 01.2021
- Managed a 15-person production team
- Conducted training, audits, and process improvements
- Coordinated daily operations and performance reporting
Production Operator / Setup Technician / Team Lead
Honda UK, Indesit, DS Smith, Hutchinson
01.2009 - 01.2016
- Worked in production and warehouse environments with focus on quality control and process execution
- Performed machine setup, adjustments, and supported operational processes
- Maintained documentation and ensured compliance with procedures
- Collaborated with teams to improve workflow efficiency and operational performance
Wykształcenie
Computer Science - Bachelor’s Degree
Akademia Humanistyczno-Ekonomiczna
Łódź 10.2022 - Current
IT Technician -
Zespół Szkół Ponadgimnazjalnych
Stąporków 09.2005 - 05.2009
Umiejętności
IT Support & Operations:
- Technical Support (L1/L2)
- Incident Management & Ticketing Systems
- Troubleshooting & Root Cause Analysis
- User Support & Training
- Technical Documentation
Implementation & QA:
- Manual Testing & Test Scenarios
- REST API Testing & Validation
- System Implementation Support
- Process Improvement & Optimization
- Basic Automation (Python scripts)
Technical:
- SQL (SELECT, JOIN, filtering)
- Windows 10/11 (configuration & diagnostics)
- Linux (basic administration, terminal)
- Git / GitHub (basic usage)
- Excel (data analysis & reporting)
- Mobile devices (Android / iOS diagnostics)
Infrastructure:
- Hardware configuration and setup
- Basic LAN / Wi-Fi troubleshooting
- Device configuration and diagnostics
Soft Skills:
- Communication & Stakeholder Collaboration
- Problem Solving
- Team Leadership
- Training & Onboarding
LANGUAGES
Polski
First language
Polski
Proficient
C2
Angielski
Advanced
C1
ADDITIONAL INFORMATION
- Driving license – category B
- Open to business travel and international assignments
- Experience working with international clients
Oś czasu
IT Support Team Lead / Implementation Tester
Globtrak Polska
02.2024 - Current
Software Tester / Implementation Specialist
Globtrak Polska
08.2023 - 02.2024
Computer Science - Bachelor’s Degree
Akademia Humanistyczno-Ekonomiczna
10.2022 - Current
Technical Support Specialist
Globtrak Polska
03.2022 - 08.2023
Production Supervisor
Honda UK Manufacturing
01.2016 - 01.2021
Production Operator / Setup Technician / Team Lead
Honda UK, Indesit, DS Smith, Hutchinson
01.2009 - 01.2016
IT Technician -
Zespół Szkół Ponadgimnazjalnych
09.2005 - 05.2009