Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mateusz Rak

Mateusz Rak

Summary

Result-driven IT professional with over 5 years of experience in application support and IT operations, specializing in troubleshooting and IT service management tools (including Jira and ServiceNow), managing IT security tools (Okta, CyberArk). Demonstrated ability to efficiently resolve technical issues while collaborating with multinational teams. Committed to continuous learning and leveraging emerging technologies to enhance operational efficiencies.

Overview

7
7
years of professional experience

Work History

Application Support Specialist

Knauf IT Services Polska
02.2022 - Current
  • Managed incident tickets, ensuring timely resolution, and clear communication with affected parties.
  • Trained new team members on support procedures, internal tools, and relevant technologies used within the organization.
  • Provided on-call support during non-business hours for critical issues requiring immediate attention.
  • Assisted end users with troubleshooting and resolving application issues.

Application Support Analyst

Sapiens
04.2021 - 01.2022
  • Acting as single point of contact for Sapiens customers (first level support)
  • Maintain operation of the applications, restores normal operations of a disrupted service as quickly as possible
  • Communicate with related teams (technical, core product, infrastructure) to resolve reported issues
  • Providing application support, technical operations and technical support

IT Specialist

ING Bank Slaski S.A.
08.2018 - 03.2021
  • Development and maintenance of the database layer with SQL
  • Parametrization of the application and user access area
  • Handling incidents and service requests in ServiceNow

Education

Bachelor's Degree - Materials Engineering

Silesian University of Technology
01.2016

High School Diploma -

High School Nr II
Katowice
05-2011

Skills

  • System support: Windows and macOS
  • IAM: Okta, CyberArk, Active Directory
  • ITSM: ServiceNow, Jira
  • Root Cause Analysis and Troubleshooting
  • Excellent communication and interpersonal skills
  • Strong organizational and analytical skills
  • Ability to work under pressure and in a team environment
  • Quick learner with a proactive approach
  • Problem-solving and analytical thinking

Languages

Polish
First Language
English
Advanced (C1)
C1

Timeline

Application Support Specialist

Knauf IT Services Polska
02.2022 - Current

Application Support Analyst

Sapiens
04.2021 - 01.2022

IT Specialist

ING Bank Slaski S.A.
08.2018 - 03.2021

Bachelor's Degree - Materials Engineering

Silesian University of Technology

High School Diploma -

High School Nr II

Similar Profiles

CREATE PROFILE
Mateusz Rak