Mateusz Twardowski
Lemington Spa
Summary
Experienced professional with in-depth knowledge of cocktails, wine, and spirits, dedicated to outstanding customer service. Adaptable to late-night and weekend shifts, thriving in dynamic environments while maintaining precision and detail. Strong ability to work collaboratively in teams and independently, and to build positive rapport with peers and supervisors. Committed to ongoing learning and delivering high-quality service in event operations.
Overview
20
20
years of professional experience
Work history
Bar Supervisor
St Pierre Park Luxury Hotel, Spa & Golf Resort
Guernsey
2022.09 - 2026.01
- Assisted team members in delivering quality service.
- Supported management with event planning to enhance guest engagement.
- Fostered a welcoming environment through strong interpersonal skills.
- Addressed customer concerns tactfully to minimise disruption.
- Resolved complaints efficiently to maintain positive guest relations.
- Kept premises clean to ensure a pleasant atmosphere.
- Assisted in monitoring bar equipment to prevent service interruptions.
- Helped manage supply orders to maintain appropriate stock levels.
- Coordinated staff schedules for smooth bar operations.
- Facilitated staff training to elevate service standards.
- Contributed to sales growth through promotional activities.
- Supported cash management to ensure accurate transactions.
- Helped organise stock inventory to prevent shortages.
- Engaged with guests to build rapport and encourage loyalty.
Bar Supervisor
Duke of Normandie Hotel
Guernsey
2021.09 - 2022.09
- Assisted in maintaining customer service excellence during busy periods through clear prioritisation of tasks and responsibilities.
- Supported junior bartenders by sharing knowledge of mixology best practices to enhance team skills and confidence.
- Fostered a welcoming environment that encouraged customer loyalty through high-quality service.
- Aided in resolving customer complaints with a calm and professional approach to ensure positive experiences.
- Helped monitor stock levels to improve efficiency and reduce waste.
- Contributed to the recruitment and training of team members to ensure high standards of customer care.
- Exemplified attentive service to customers, setting a professional standard for restaurant interactions.
- Performed accurate end-of-day financial routines for cash and card transactions.
Bartender
Hilton Warwick Hotel
2014.02 - 2021.08
- Crafted customised cocktails to enhance customer experience.
- Providing a professional, friendly and courteous service to all guests.
- Resolved guest complaints promptly and courteously, enhancing customer satisfaction.
- Demonstrated key skills in hospitality and customer service
- Ensured exceptional personal presentation and customer service to create a welcoming atmosphere.
- Experience of serving large numbers of customers at large functions & events.
- Developed up-selling promotions for food and beverage, increasing overall sales.
- Managed stock levels and minimised wastage.
- Implemented till procedures to ensure compliance with company standards.
- Adapted quickly to the demands of a busy environment to ensure smooth operations.
- Collaborated effectively with team members to ensure high-quality service.
- Conducted training sessions for the new employee.
- Pursued professional development to improve service delivery and efficiency.
- Managed bar operations independently, ensuring smooth service during busy periods.
Food & Beverage Host
Hilton East Midlands Airport Hotel
2009.01 - 2014.02
- Oversaw service operations across hotel areas, including bar, restaurant, café, room service, conference, and banqueting, ensuring exceptional service delivery.
Conference & Banqueting Assistant
Hilton East Midlands Airport Hotel
2006.05 - 2009.12
- Setting up meeting rooms.
- Setting up and serving banquets and weddings up to 350 people.
Education
NVQ Level 3 - Customer Service
Nothingham College
NothingamCertificate of Higher Education - Hospitality Menagment
Zespol Szkol nr.3
Krasnik, LublinSkills
- Cocktail, wine, and spirits knowledge
- Customer service excellence
- Flexible availability for late nights and weekends
- Team collaboration
- Event service experience
- Ability to thrive in fast-paced environments
- Eagerness to learn and develop skills
- Independent bar work
- Quick learner
- Self-motivation
- Commitment to quality work
- Positive relationships with managers and colleagues
- Organizational skills
- Effective teamwork and independent work
- Attention to detail and accuracy
Affiliations
- Sport, History, Books
Personal Information
- Date of birth: 1986-08-20
- Nationality: Polish
Additional Qualifications
- Hilton Worldwide Management Development Program 1
- NVQ Customer Service Certificate, Level 3
- European Bartender School, The Essentials of Bartending
Timeline
Bar Supervisor
St Pierre Park Luxury Hotel, Spa & Golf Resort
2022.09 - 2026.01
Bar Supervisor
Duke of Normandie Hotel
2021.09 - 2022.09
Bartender
Hilton Warwick Hotel
2014.02 - 2021.08
Food & Beverage Host
Hilton East Midlands Airport Hotel
2009.01 - 2014.02
Conference & Banqueting Assistant
Hilton East Midlands Airport Hotel
2006.05 - 2009.12
NVQ Level 3 - Customer Service
Nothingham College
Certificate of Higher Education - Hospitality Menagment
Zespol Szkol nr.3