Dedicated professional with extensive experience gained over various roles within Operations. Strong leader with drive to proactively initiate positive change.
Overview
10
10
years of professional experience
Work History
Service Delivery Manager - Client Data Maintenance
UBS Business Solutions Poland
07.2021 - Current
Supervision over Client Data Maintenance Teams supporting KYC/AML process, account onboarding and maintenance, data controls.
Ongoing support to change initiatives such as: T+1 Settlement, EMIR REFIT, PBM & SBM relevant to CLM area.
Ensured compliance with industry standards and company policies by supporting regular audits (both internal and external).
Service Delivery Manager - Regulatory Maintenance
UBS Business Solutions Poland
06.2020 - 07.2021
Supervising CLM Regulatory Teams that are part of Maintenance department
Regulations in scope: EMIR, DoddFrank, MarketAccess, FinfraG, FATCA
Acting as a point of escalations for Business Partners from US/UK
Service Delivery Team Leader - Client Mainteance
UBS Business Solutions Poland
03.2018 - 05.2020
Managing work allocation and overseeing Team’s performance ensuring KPIs and SLAs fulfillment
Acting as Subject Matter Expert and supporting ad hoc projects
Identifying and remediating process gaps, recommending and implementing process improvements
Data & Docucment Analyst - Client Account Data
UBS Business Solutions Poland
05.2014 - 02.2018
Maintenance of Clients’ Accounts, Standard Settlement Instructions (SSI) and Trade Confirmation Instructions (CI) for all types of assets: Equities, Fixed Income, Prime Brokerage, FX/MM, OTC & ETD
Leading investigations and Root Cause Analysis (RCA) for data issues across Operations
Managing Data Projects requiring wide operations involvement and developing relationships across Investment Bank and Group Operations
Education
Master's - Finance And Accounting
University of Economics
Kraków
2013
Bechelor's - Managment And Finance
Małopolska School of Economics
Tarnów
2011
Skills
Data Analytics
Risk Mitigation
Performance Improvement
Project Implementation
Teamwork and Collaboration
Problem-solving abilities
Attention to Detail
Time and workload Management
Timeline
Service Delivery Manager - Client Data Maintenance
UBS Business Solutions Poland
07.2021 - Current
Service Delivery Manager - Regulatory Maintenance
UBS Business Solutions Poland
06.2020 - 07.2021
Service Delivery Team Leader - Client Mainteance
UBS Business Solutions Poland
03.2018 - 05.2020
Data & Docucment Analyst - Client Account Data
UBS Business Solutions Poland
05.2014 - 02.2018
Master's - Finance And Accounting
University of Economics
Bechelor's - Managment And Finance
Małopolska School of Economics
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Krzysztof DrążekKrzysztof Drążek
Assistant Director in Data Centre Facilities at UBS Business Solutions PolandAssistant Director in Data Centre Facilities at UBS Business Solutions Poland