Mateusz Waszczuk
Podsumowanie
2
2
years of professional experience
5
5
years of post-secondary education
Doświadczenie
Junior Application Operations Engineer
Capgemini (for McDonalds Deutschland)
2024.09 - Current
Currently working as an IT L2 Support / IT Operations Engineer at Capgemini, responsible for maintaining and supporting IT infrastructure in an enterprise environment (McDonald's). I handle incident management within the ITIL framework, perform system analysis and troubleshooting, and collaborate with L3 teams and McDonald's vendors (e.g., Havi, First Data, etc.). Since the beginning of my employment, I have been supporting and maintaining the production environment for McDonald's Deutschland, working with Windows Server on-premises environments, POS/kiosk infrastructure, analyzing production data and correcting anomalies, as well as supporting operational processes.
Wykształcenie
Master of Science (MSc) - Teleinformatics
Wrocław University of Science and Technology
2025.03 - Current
Bachelor of Engineering - Computer Engineering
Wrocław University of Science and Technology
2021.10 - 2025.02
Umiejętności
- ITIL Incident & Service Management
- Monitoring (Dell iDRAC, Cisco Meraki)
- IT Operations & Production Support
- Windows Server Administration
- Troubleshooting & root cause analysis
- ServiceNow (CSA Certified Admin)
- Networking fundamentals (ITN, SRWE, and ENSA Certified)
- Vendor and stakeholder collaboration
- SQL queries
- Scripting
- AWS fundamentals
Languages
Polish
Proficient
C2
English
Advanced
C1
German
Upper intermediate
B2
Oś czasu
Master of Science (MSc) - Teleinformatics
Wrocław University of Science and Technology
2025.03 - Current
Junior Application Operations Engineer
Capgemini (for McDonalds Deutschland)
2024.09 - Current
Bachelor of Engineering - Computer Engineering
Wrocław University of Science and Technology
2021.10 - 2025.02