Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Development And Achievements
References
Affiliations
Certification
Additional Information
Languages
Timeline
Generic

Maciej Sordyl

Pre-Sales Engineer
Andrychow,12

Summary

Accomplished customer service, pre-sales engineer and a sales professional with over 17 years of IT experience, combined with a Computer Engineering Technology diploma and vendor certifications. Highly skilled, knowledgeable, and current in latest technology to provide unparallel customer experience servicing current and new customers, keeping and creating new logo customer relationships and uncovering opportunities. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Competent Engineering professional offering foundation in engineering project management and design. History of success in performing load and cost calculations and establishing clear parameters. Detail-oriented with strong knowledge of [Area of expertise] and [Software]. Analytical [Job Title] focused on applying sound engineering principles using both traditional and innovative methods. Award-winning [Type] Engineer focused on sustainable design. Highly effective at working with teams of designers and builders to accomplish projects on-time and according to cost constraints. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Solution Sales Engineer – SMB and Enterprise

GT Global Services
11.2020 - Current
  • Translate client needs gathered in pre-sales meeting into a working presentation of products and services to sales teams
  • Supply technical knowledge and decision making to satisfy the prospects requirements and help close the deal
  • Meet/exceed customer’s expectation in road mapping a digital transformation, cloud compute and managed services
  • Supply ability of emerging technologies to achieve an elevated level of customer satisfaction while generating revenue
  • Supply ongoing training of emerging technologies to broaden the knowledge base to Sales teams
  • Network with new vendors and channel partners to grow GT Global portfolio and supply future proof solutions
  • Focused on Network Infrastructure, voice, hosing, security, storage, connectivity, and managed services architecture
  • Responsible for territory which covers North America vendors, customers and channel partners in US and Canada
  • Scheduled and attended internal and external meetings to uncover opportunities with existing and new logo customers
  • Cadence calls with existing customers to supply customer experience, uncover new opportunities and close deals
  • Involved in UCaaS, CCaaS, SD-WAN, Security; SASE, Zero Trust networking, Cybersecurity, Risk management, MDR, Cloud and edge computing, IoT, mobility, Hypervisors – bare metal, wireless and wireline solutions
  • Dealt with SD-WAN vendors such as Aryaka, Cisco Meraki, SilverPeak, VeloCloud, Fortigate, VMware, Riverbed
  • Dealt with UCaaS and CCaaS vendors such as MS Teams, 8x8, RingCentral, Dialpad, WebEx, Zoom, SkySwitch
  • Dealt with SIEM security vendors such as ArcticWolf, LogRythm, Splunk, AlienVault, FireEye
  • Strategy and technology trends of 2022 research: Cybersecurity Mesh, Data Fabric, cloud-native platforms, distributed enterprise, L2 Cloud security, CASB, 5G data mobility and IoT.

Solution Sales Specialist - BBM

Bell Canada Inc.
05.2019 - 06.2020
  • Responsible for Commercial Account base within mid to large vertical
  • Accountable for keeping and growing a funnel and tracking new and existing opportunities in Salesforce
  • Preparing professional proposals targeted to the key C-level decision makers, in the customer's terminology, that clearly communicate the solution and value proposition to the customers' business problem, negotiating contracts, starting orders to close business and retire opportunities
  • Demonstrated ability to find and articulate financially sound solutions to customer's business problems through understanding the technologies, products, services, and resources
  • Accountable for the sales cycle from (start to end) from pre-sales to post-sales to retiring opportunities and billing the customer
  • Initiating post sales activities to ensure services sold are supplying ongoing customer benefits, supplying added training to new customers
  • Managing and continue to develop a dedicated territory of accounts with the intention to growing and keeping revenue and growth opportunities in existing corporate customers
  • Working closely and collaborating with internal customers, sales leaders, solution Architects, financial and VoR partners to provide customers with competitive pricing and move the opportunity forward
  • Accountable for reporting statistics on present and earlier wireline and wireless requirements, supplying feedback to marketing and sales about problems, policy requirements, and/or competitor challenges
  • Frequent lunch-and-learn meetings with vendors to stay on top and be introduced to new products and sales strategy in a fast-passed technology trends and offerings (Cisco, Juniper, Aruba, Meraki, Mist, Fortinet, Viptela, Velocloud, Silver Peak and other cloud offerings)

Solution Sales Specialist – Health Care Sector

FlexITy Solutions Inc.
03.2018 - 05.2019
  • Responsible for opportunities and managing them through the sales cycle; prospecting, qualifying, and closing
  • Accountable for weekly tracking and forecasting opportunities within CRM
  • Responsible for the development of client relationships and keeping key attributes
  • Maintaining a customer base and revenue stream of fifty million annually
  • Driving innovative solutions through Product training and awareness
  • Strong ability to make independent business decisions while prioritizing the focus and needs of my customers
  • Develop product strategies and tactics with key vendors to use a competitive advantage
  • Routinely strategize with Client Executives to develop new business opportunities
  • Develop and conduct formal group presentations at senior management levels
  • Highly skilled in positioning and selling managed services portfolio, unified communications, and professional services deployments
  • Networking fluency: Cisco networking solutions
  • Including Cisco DNA/SD-Access Architecture, Meraki solution suite, routing, switching, wireless, security firewalls, NAC, cloud networking
  • Possess Cisco CCNA certification and various Wi-Fi certifications
  • Possess strong relationships with Cisco Account and Product Managers
  • Responsible for quotes, sales orders, purchase orders and invoicing within CRM
  • Responsible for creating BOMs, registering deals, requesting DARTs, authenticating partner discounts, and confirming solutions
  • Responsible for ordering Cisco products via Distributions such as Ingram Micro, SYNNEX/Westcon, D&H, Tech Data, TEL-E and PIVIT
  • Responsible for product discounts, mark-ups, margins, and program incentives to help the organization and customers
  • Responsible for OIP registrations, RFPs, proposals, RFQs and customer relationships to move business forward and close deals
  • Manage and run weekly funnel reviews for solution sales team, reporting directly to VP of sales.

Sales Executive

PCM Canada - Contract
09.2017 - 03.2018
  • Responsible for all aspects of the sales cycle; prospecting, qualifying, negotiating, closing
  • Responsible for customer base and revenue and all associated KPI objectives
  • Responsible for selling professional services and managed services within all aspects of customer base
  • Strong firsthand knowledge selling and configuring Cisco networking solutions, Cisco wireless & security solutions
  • Very experience selling and deploying storage solution for large enterprise customers
  • Fully trained and experienced with positioning and selling hyper converged solutions
  • Reselling network/storage/wireless/security solutions using key strategic vendor partnerships: Dell EMC VxRail, HPE SimpliVity, Microsoft O365/Azure, Lenovo NUTANIX, TinTri, Cisco DNA/SD-Access Architecture, Cisco Meraki, SOPHOS endpoint security
  • Reselling routing, switching, wireless, security firewalls, NAC, Hyper Convergence, and cloud solutions
  • Providing in depth technical consulting on internetworking concepts, products, and services
  • Responsible for strategies and tactics which use competitive advantage and profitability
  • Preparing and conducting formal presentations at senior management level
  • Exhibiting strong negotiating skills within managing my revenue opportunities and keep all service elements such as SLA’s, DRP/MRP
  • Responsible for engaging and supporting Sales Executives for new business development opportunities
  • Responsible for specific focused set of activities around PCM Canada internetworking services and offerings
  • Leveraging channel partners/vendors to position products and solutions to close deals and achieve targets.

Sales Engineer/Architect

SOFTEL Communications Inc. – Contract
02.2016 - 08.2016
  • Responsible for sales opportunities within the Cisco UC portfolio and Microsoft Skype for Business product suites
  • Engaged proper sales REPS and Post Engineers on all updates and product enhancement outside of my areas of specialty
  • Responsible for negotiations of contracts and MACD’s
  • Developed, kept, and used relationships with OEM partners and distributors
  • Experience and working knowledge (PRE/POST) sales with Microsoft O365/Azure, HPE, Dell EMC/VMware, Cisco DNA/SD-Access Architecture and Cisco Meraki Wi-Fi and security
  • Working knowledge preparing RFQs/RFPs and pricing for Unified Communication solutions for global and international customer base
  • Experience in troubleshooting laptops, desktops, think clients and server hardware and software
  • Experience with MPLS and IP VPN connectivity dealing with various vendors and product sets such as IP Flex, Net Bonding, Azure Express, Think365, and Clarity Connect
  • Experience in architecture and design of Microsoft System Center Operations Manager (SCOM) by building custom management packs for checking global and international customer’s network performance within enterprise voice environment
  • Worked with SBC’s/SBAs to provide fail-over and survivability to support remote sites for global and international customer base with enterprise voice solutions
  • Worked with many SIP vendors and UC providers to deploy enterprise voice solutions for global and international customer base.

Unified Communications Sales Engineer

Capella Telecommunications Inc.
09.2010 - 02.2016
  • Major responsibilities included developing a growth strategy plan with the Product Manger to promote and bring awareness to innovative technologies that are appearing in North America and Europe
  • Accountable for the development of new business opportunities and associated revenues within verticals of business sectors for all of Canada
  • Proficient in the development and communication of account strategies and coordinating proper support teams, including vendors, to assist in achieving desired outcomes
  • Developed customer solutions using a consultative approach to understand and fulfill customer needs
  • Primary focus on customer-facing voice & data solutions, VOIP, MPLS, ICT, Internet, Wireless, enterprise application integration, and performance analysis in the telecommunications sector
  • Developed and implemented account management strategies, respond to complex RFPs, write proposals, develop, negotiate, and present contracts
  • High-level of understanding for network and Security technologies (ISO Model, Switching, Routing, IDS/IPS, VoIP, Wireless and Security, etc)
  • Integration of real-time communication services such as IP telephony, soft phones, smart phones and TDM sets one seamless platform with location and presence enabled to enrich customer experience
  • Call recording, IVR, PCI compliance, SBAs, SBCs, Media Gateways, Video conferencing solutions and data sharing
  • Designing solutions with products such as Microsoft OCS/Lync, Corebridge and third-party PBX such as Avaya, Mitel, Nortel, Cisco, Panasonic, Alcatel-Lucent, Aastra, Huawei, TEO, etc.

Customer Service, Manager Trainee

PRAXAIR INC.
10.1997 - 08.2010
  • Successfully implemented the company's overall customer care, and business development strategies to ensure an elevated level of customer satisfaction while finding revenue generating opportunities and converting business needs into solutions and services
  • Interacted with major accounts consisting of companies such as Coca Cola, Hospitals, as well as companies involved in steel production, farming, breweries, and welding
  • Developed and kept customer relationships to understand their business and achieve predetermined goals; being the company in a professional, courteous, and ethical manner while actively looking to enhance the customer’s experience
  • Maintained correct records on leads and active accounts as well as database of the company’s Global equipment assets
  • Performed financial budget planning, monitor, and measure financial performance, and non-financial key performance indicators (KPIs) to drive performance improvement.

Network Administrator

PRAXAIR INC.
01.1997 - 01.2006
  • Supported Company operations in a safe and secured manner by managing and administering networking solutions and access control for over four hundred users, using Role Based Access Control (RBAC) knowledge including the setup, definition, and full role out of RBAC across the business
  • Evaluated changing business needs, determined, and designed solution and wrote propositions about LAN within the organization
  • Administered and operated servers such as: Windows 2000/2003
  • Minimized company exposure to risk by managing and operating data backup system, as well as Active Directory access and security and Lotus Notes e-mail and database access
  • Undertook accountability for technical studies/recommendations covering overall customer IT applications, and aided with network design, setup, and configuration
  • Interfaced with other technical departments for troubleshooting LAN and WAN tasks and challenges such as network and data link technology.

Education

Bachelor of Science - Information Technology

Seneca College
Markham, Ontario, Canada
08.2011

Skills

  • Experienced in Pre-Sales Engineering, Solution Sales uncovering opportunities & Account Managements
  • Experience with Security SOC/NOC, SIEM, SASE, Cybersecurity, CASB, Zero Trust Security, MDR
  • Private, Public and Hybrid multi-cloud, SD-WAN, SDN, NFV, APIs, ML, AI and IaaS custom design
  • Experienced with UCaaS, CCaaS, SaaS, IaaS, WaaS, BaaS, DRaaS, DCaaS, MS Azure, AWS, and Google Public Cloud as an elastic on demand service
  • Experience with VoiP, SIP Trunking, Voice direct routing, SBC, APIs, CDN, O365, M365, L1/3/5 licensing
  • Engineered bundled solutions such as Aryaka SD-WAN, 8x8 UCaaS with seamless MS Teams direct routing integration on a private L2 global network displacing MPLS and supplying fail-over
  • Established relationships and experienced with major ISP providers such as Bell, Rogers, TELUS, AT&T, Verizon, etc
  • Experience with connectivity such as DIA fiber, Cable, Broadband, Business Internet, Wireless, LTE, 5G and NBN
  • Experience with IoT, SIMs, ELD, sensors in Transportation vertical
  • Root Cause Analysis
  • Technical Reporting
  • Bid Drafting
  • Technical Writing
  • Process Development
  • Product Development
  • Project Planning
  • System Design
  • Project Estimation
  • System Troubleshooting
  • Cost Analysis
  • Design Development
  • Process Improvement
  • Collaborative Design
  • Technical Diagram Generation
  • Technical expertise
  • Control systems
  • Engineering documentation
  • System integration
  • Design optimization
  • Problem solving
  • Critical thinking
  • Problem Resolution
  • Request for Proposals RFPs
  • Teamwork and Collaboration
  • Engineering Design
  • IT Skills
  • Computer Skills

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Professional Development And Achievements

  • SENECA COLLEGE - Computer Engineering Technology Diploma
  • Canadian Institute of Management and Technology (CIMT)
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional
  • Microsoft Certified IT Professional (MCITP) Enterprise Administrator
  • Microsoft Certified Technology Specialist (MCTS)
  • Cisco - CCNA
  • Convergence Technologies Professional CompTIA (CTP+)
  • Cisco Meraki solution bundles
  • HP/Aruba Wifi and Wayfinding
  • Huawei Certification (HCNA)
  • Corebridge (WINGS/COGS)
  • CompTIA A+
  • VMware Sales Professional
  • Microsoft Azure BGP routing/AS peering, PaaS on demand
  • Amazon AWS BGP AS peering and IaaS on demand
  • Google Cloud eBGP peering and SaaS on demand.
  • Private, Hybrid and Public Cloud hosting, MS/CS
  • Datacenter, CoLo and Active-Active, Active-Passive DR
  • MPLS, IP VPN, Fiber, IX, PRI and Meraki VPN
  • Cisco Meraki Sales Professional
  • Cisco Viptela Cloud Orchestration
  • Velocloud VMware virtualization
  • Silver Peak uCPE virtualized edge
  • CWNA certified (Managed Wi-Fi)
  • Dialogic SGA/Media gateways certified.
  • SIP protocol group member
  • Various in-house Training & Certifications – Azure Bootcamp; O365, Enterprise Voice; Microsoft SCOM Monitoring; Six Sigma; Advanced IP Networking; Mastering Meetings and Project Planning; Positioning Hosted, Managed & Cloud solutions

References

REFERENCES AVAILABLE UPON REQUEST

Affiliations

  • AI and ML learning
  • Python coding, front and back end

Certification

  • [Area of expertise] License - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of certification] Training - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]

Additional Information

My experience and education comes from North America with top leading technologies such as MS Azure, Google cloud, vMware, virtualization and Amazon cloud design. I have experience with migrating customers from private to public or hybrid cloud solution via fiber optics and standard copper design. I have work for and with top telecommunication carriers in Canada, such as Bell Canada, Rogers Communications and Telus Services, I bring years of knowledge and experience in IT environment.

Languages

English
Native language
Polish
Proficient
C2

Timeline

Solution Sales Engineer – SMB and Enterprise

GT Global Services
11.2020 - Current

Solution Sales Specialist - BBM

Bell Canada Inc.
05.2019 - 06.2020

Solution Sales Specialist – Health Care Sector

FlexITy Solutions Inc.
03.2018 - 05.2019

Sales Executive

PCM Canada - Contract
09.2017 - 03.2018

Sales Engineer/Architect

SOFTEL Communications Inc. – Contract
02.2016 - 08.2016

Unified Communications Sales Engineer

Capella Telecommunications Inc.
09.2010 - 02.2016

Customer Service, Manager Trainee

PRAXAIR INC.
10.1997 - 08.2010

Network Administrator

PRAXAIR INC.
01.1997 - 01.2006

Bachelor of Science - Information Technology

Seneca College
Maciej SordylPre-Sales Engineer