Matsvei Martynovich
Duty VIP Manager
Poznan
Summary
Experienced in client relationship management, high-level service delivery, and strategic planning. Applies deep knowledge of client requirements to drive client satisfaction and loyalty. Proven track record of driving teams efficiently to ensure seamless operations and high service standards.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Duty VIP Manager
N1 Partners
06.2024 - Current
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Facilitated communication between VIP clients and various departments within the company, ensuring all needs were addressed promptly and efficiently.
- Developed strong relationships with high-profile clients for increased loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Social Network Page Manager/Translator
Freelance
08.2022 - 12.2022
- English-Russian translator of posts of the page about videogames.
Translator
Freelance
09.2022 - 10.2022
- English-Russian translator of the app for language learning.
Translator
Freelance
09.2021 - 12.2021
- Russian-English translator of the online board game.
Education
Bachelor - American English Philology
Wyższa Szkoła Języków Obcych Im. Samuela Bogumiła
Poznan, Poland 04.2001 -
Skills
- Word
- Excel
- Jira
- Communication
- Punctuality
- Creativity
- Flexibility
- Patience
- Teamwork
- Problem-solving
Interests
Guitar, Music composing
Timeline
Duty VIP Manager
N1 Partners
06.2024 - Current
Translator
Freelance
09.2022 - 10.2022
Social Network Page Manager/Translator
Freelance
08.2022 - 12.2022
Translator
Freelance
09.2021 - 12.2021
Bachelor - American English Philology
Wyższa Szkoła Języków Obcych Im. Samuela Bogumiła
04.2001 -
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